Drive successful adoption and sustained value from Salesforce changes by planning and delivering enablement activities aligned with business leaders and the Salesforce delivery team.
dunnhumby is the global leader in Customer Data Science, partnering with the world’s most ambitious retailers and brands to put the customer at the heart of every decision. We combine deep insight, advanced technology, and close collaboration to help our clients grow, innovate, and deliver measurable value for their customers.
dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Nestlé, Unilever and Metro.
Most companies try to meet expectations. dunnhumby exists to defy them.
Using big data, deep expertise and AI‑driven platforms, we decode the 21st‑century human experience – then redefine it in meaningful and surprising ways that put customers first. Across digital, mobile and retail. For brands including Tesco, Coca‑Cola, Procter & Gamble and PepsiCo.
As we continue to invest in our Salesforce platform, we’re looking for a Salesforce Adoption Lead to ensure what we build is understood, adopted and delivers real business value.
The Salesforce Adoption Lead is accountable for driving successful adoption and sustained value from Salesforce changes across dunnhumby.
Working closely with business leaders, end users and the Salesforce delivery team, you’ll plan and deliver enablement and adoption activities that prepare the organisation for new capabilities, process changes and ways of working.
This role takes a structured, people‑centred approach, embedding business enablement and feedback directly into the product delivery lifecycle.
Strategy & Planning
Engagement
Business Readiness & Adoption
Measurement & Continuous Improvement
What you can expect from us
We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.
You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.
And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you.
Our approach to Flexible Working
At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.
We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.
For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)
Flexible Work Hours
thoughtful perks, like flexible working hours and your birthday off
Dunnhumby specializes in customer data science, providing retailers and brands with advanced analytics and insights to enhance customer experiences and drive loyalty. By putting the customer at the center of their business strategies, they empower clients to grow and innovate across various retail environments, leveraging a unique blend of technology, software, and consulting expertise.
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