Salesforce Administrator

SALESFORCE ADMINISTRATOR

Mogli Technologies delivers a Salesforce application for SMS and WhatsApp communications and impeccable Salesforce implementation services to global organizations. Our products and implementations are easy to use and have robust functionality. Our fantastic team members have won the loyalty of clients around the world. We are a small, high-trust team with a focus on accelerating the success of our clients globally.

The Salesforce Administrator position supports and maintains Mogli’s internal Salesforce instance, providing ongoing support to teams, technical maintenance, and enhancing the features and functionality of the system. This position is an instrumental member of all departments, collaborating with teams to streamline system processes to promote data integrity and accuracy. 

What we hold sacred around here: 

Empathy: A powerful characteristic that’s about being in tune, seeing, knowing, and understanding others while also relating as a human in a tech-minded world. Listen. Ask questions. Offer tactful solutions. Instead of serving our own interests, we are wired to serve others. 

Hustle & Tenacity: We are action-oriented and happiest in motion. We take pride in delivering exceptional experiences for our clients & partners. In the midst of adversity or challenges, we don't quit, but hold to a vision and eliminate barriers to find resolution & make things happen.

Twinkle in your Eye: It’s that hidden energy, emotion, or humor – the excitement of having a particular idea before putting it into action. You know something about something and you are excited to share that knowledge. 

Proactive: We aim for a no surprises policy that builds trust by outlining next steps early and often, identifying patterns, and courageously communicating. A little extra effort up front saves a big effort later on. Proactivity is a generous and conscientious act.

Growth Minded: We are continually evolving, creating, beautifully curious, and willing to step outside our comfort zones. Unwilling to settle for how things are, we are always looking for ways to engage more effectively and efficiently. Navigating a growing and dynamic business is easiest with a growth mindset.

Responsibilities:

User Management & Security

• Onboarding & Offboarding: Manage the full lifecycle of user access, including new hire setup, deactivations, and license management.
• Permissions Management: Maintain roles, profiles, permission sets, and public groups to ensure appropriate access levels across the organization.
• Troubleshooting: Serve as the first line of defense for user issues, resolving login errors or permission blockers.

Data Integrity & System Maintenance

• Data Hygiene: Perform regular database maintenance tasks, including diagnostic tests, duplicate data cleansing, and data integrity checks.
• Mass Updates: Execute data updates and migrations using tools such as Dataloader, Workbench, and spreadsheets/pivot tables.
• System Monitoring: Monitor Apex jobs and other system alerts to ensure technical health, addressing technical debt upkeep based on analysis provided by the Salesforce Platform Manager.

Configuration & Request Execution

• Ticket Resolution: Execute assignments and own user troubleshooting requests that have been triaged by the Salesforce Platform Manager.
• Reports & Dashboards: Fulfill user requests for new or updated reports and dashboards to support business intelligence needs.
• Feature Configuration: Utilize best practices to complete configuration changes including Flow,custom fields, and page layouts.
• Minor Updates: Manage smaller Salesforce modification requests that do not require complex architectural redesigns.

Documentation & Training

• Process Documentation: Draft and revise Salesforce documentation of processes for teams and maintain log of architectural changes in the change tracker.
• Training Materials: Create training materials and provide user training (individual or group) to improve adoption and system understanding.
• Communication: Clearly communicate the status of requests to users across departments to ensure transparency.
• Task Tracking: Follow the process outlined by the Salesforce Platform Manager to track the current status of all tasks for visibility within the operations team.

Strategic Growth

• CPQ Support: Provide support for the CPQ process and architecture while learning under the guidance of the Salesforce Platform Manager.
• Release Readiness: Assist in evaluating and installing new Salesforce releases, ensuring the system is prepared for upgrades.
• App Evaluation: Support the evaluation of 3rd party tools and new features as they become relevant.
• Proactive Process Management: Identification of gaps and suggestions for improvements.
• Change Management: Supporting change management communications relating to system updates, ensuring user and quality testing of updates and new features is completed in a timely and thorough manner.

What you bring to the table:

• You have Salesforce product knowledge and at least 12+ months of hands-on experience in Sales and Service Clouds. Salesforce Administrator Certification or higher is preferred.
• Your Flow skills shine, with intermediate to advanced skills in building and troubleshooting Salesforce flows.
• You're a consultative partner who avoids being an “order-taker” by asking curious questions and engaging stakeholders to define true requirements.
• You have technical versatility with experience in Salesforce CPQ, Cases (Email-to-Case), and a preference for exposure to Apex, Visualforce, or JavaScript.
• You have demonstrated project management skills with at least 2 years of experience in requirements gathering, training, and change management.
• You are a strategic communicator who delivers with candor—openly sharing successes and proactively flagging when projects are heading off track.
• You drive adoption with a proven history of retaining and expanding end-user platform knowledge through documentation and hands-on teaching.
• You are a dual-lens thinker capable of balancing big-picture business goals with task-specific execution.
• You have "laser focus" on high-value activities and the ability to manage multiple priorities under tight deadlines.
• You are a voracious learner driven to understand every corner of the business to bring harmony to software and service delivery.
• You are a cross-functional collaborator who is equally effective working independently or as an instrumental member of a larger team.

Compensation and Benefits:

• $80-90k, dependent upon experience – including bonus incentive
• Complete Medical, Vision, Dental Insurance, Short-term/Long-term Disability, and Life Insurance fully covered by Mogli
• Matching 401k plan
• Ownership of Mogli and equity grant
• Flexible Time Off per Mogli’s FTO Policy
• 9 US Federal Holidays and 6 paid sick days
• Work from Anywhere in the United States