Salesforce Administrator

Advanced Navigation is the world’s most determined innovator in AI robotics and navigation technologies across land, air, sea and space applications. Founded on a culture of research and discovery, Advanced Navigation's mission is to be the catalyst of the autonomy revolution. Fields of expertise include artificial intelligence, underwater sonar, GNSS, radio frequency systems, inertial sensors, robotics, quantum sensors and photonics.  Today, Advanced Navigation is a supplier to some of the world's largest companies, including Airbus, Boeing, Google, Tesla, NASA, Apple, and General Motors. Discover it for yourself: https://youtu.be/F7uAqs1gtuk Position Overview The Salesforce Administrator is a key enabler of Advanced Navigation through ensuring that our Salesforce platform is able to support the goals and objectives of the business and that our key stakeholders have the data needed to support their decision-making processes.  This role is the primary SME of the Salesforce platform within the company. As such they will need to demonstrate knowledge of: Sales and Service Cloud Enterprise + Unlimited Editions Experience Cloud Revenue Intelligence (Analytics component of the platform) Salesforce Shield and CPQ Account Engagement Integrations from separate platforms. Role and responsibilities:

Own and manage the end to end Advance Navigation Salesforce instance, across standard functionality and customised sub-systems

Manage Salesforce configuration changes, including (but not limited to): fields, page layouts, dynamic layouts, record types, workflows, assignment rules, approval processes, apps, actions, custom settings, mobile administration, dashboards and reports

In partnership with the Head of Revenue Operations & Enablement, gather, review and evaluate feature and enhancement requests from the business

Drive continuous improvement of our Salesforce instance, identifying opportunities for improvement and supporting the design of scalable best practice solutions

Best practice change management, taking changes from sandbox to production and advising on related comms

Act as a data custodian ensuring data is accurate, secure and accessible for analysis and optimisation.

Work across the business to ensure data hygiene standards are followed, and to drive data enrichment.

Manage the daily upkeep and maintenance of our Salesforce platform in line with company standards and requirements.

Own all aspects of user and licence management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD and sharing rules

Create and maintain admin documentation and process flows / architecture diagrams

Advise the business of existing and emerging capabilities that we may not be taking advantage of and support their deployment

Work with the Sales Enablement Specialist to support the education and training of the Sales Team in the effective use of the Salesforce platform in line with onboarding and continuous learning requirements.

Qualifications, skills and experience

Salesforce Administrator Certification required

Salesforce Advanced Administrator Certification preferred

Salesforce UX, Consultant, Architect or Developer Certification advantageous

Bachelor's degree or equivalent

4-6 years prior experience as a Salesforce admin

Experience working with customised Salesforce environments

Experience supporting sales and marketing teams across sales process,sales methodologies, marketing processes

B2B commercial experience highly preferred

Experience working with the business to define processes prior to implementation in Salesforce advantageous

Salesforce administration across platforms/functionalities identified in the Role Overview

Ability to quickly develop a solid operational understanding of all aspects of Advanced Navigation

Effectively manage multiple and sometimes competing priorities

Excellent written and verbal communication skills with a collaborative approach

Proactive self-starter with speed of execution 

Problem solving, using active listening to understand underlying need/issue

Ability to deal with ambiguity and identify next best action

Data management, reporting, quantitative analytics and modelling

Skills in G-Suites for analysis, data visualisation and reporting

Self-reliant in database and system tools management (e.g., SQL)