Digital On Us is hiring a

Salesforce Admin Support

Mexico City, Mexico

*This position is also open to work remotely from anywhere in Mexico*

Who is DigitalOnUs by Tech Mahindra? 

At DigitalOnUs by Tech Mahindra, we not only provide Agile and DevOps methodologies to our customers, we have adopted the same within the company as well. Our nimble processes are not mired in red tape, yet robust, flexible and result-oriented. We are Software Engineers, Technical Architects, Cloud and DevOps specialists. But the most important, we are dreamers, creators and challengers. Each day, we strive to make great come alive. Our lemma: “work smart and play hard”

Our technology partners are Hashicorp, Cloudbees, Chef, Pagerduty, Docker and SAP.

We are always looking for the brightest candidates to come and we offer a work environment with everything you need to be your best. Does Ambition, Success, Fun, Friends & Learning define your idea of a career? Join us and be part of our family!

We’re looking for a Salesforce Admin Support: 

  • Apply Salesforce Administration and Salesforce Service Cloud experience on a daily basis.
  • Work with users to understand, reproduce, diagnose and resolve technical and configuration issues related to Salesforce.
  • Redirect users to appropriate knowledge base and self-help articles.
  • Ability to manage customer inquiries via voice, chats, emails, and logged cases in a timely and accurate manner.
  • Consistently document discussions and solutions in a clear and concise manner.
  • Maintain composure in stressful situations, and respond to customer needs quickly and effectively.
  • Experience working as a Support Engineer
  • Experience working on ServiceNow
  • Experience working with integrations to SAP
  • Experience working on Quote solutions

If you apply for this opportunity we will get you resume and its contain personal data whose treatment has been authorized by its owner for Digital OnUs, S. de RL de CV (the "Company”). If you are not the owner of this information or have no relation whatsoever with the subjects treated in it, you are requested in the most attentive way not to make copies of it and / or its attached files and delete it immediately, under the risk of being considered as responsible for the unauthorized treatment of personal data in accordance with the Federal Law on Protection of Personal Data Held by Private Parties, its Regulations, and other applicable regulations. If you are the owner of personal data in possession of the Company and wish to obtain further information regarding the processing of your personal data or the exercise of your ARCO rights, please consult our integral privacy notice on the website https://www.digitalonus.com/privacy-policy/

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