Sales Trainer

AI overview

Support Inside and Outside Sales teams through targeted training programs that enhance product knowledge and strengthen client relationships, driving sales effectiveness and retention.

Job Description

The Sales Trainer supports the learning development of both Inside and Outside Sales teams through onboarding and ongoing training. This role builds product knowledge, strengthens communication skills, and ensures the Sales team can confidently position Cybersecurity services while reinforcing client value. By focusing on both skill development and client retention, the Sales Trainer helps create consistent messaging, stronger customer relationships, and improved sales effectiveness.

Job Responsibilities:

Conduct Training Needs Analysis (TNA) to identify individual and team skills gaps.
Create and deliver training programs for new Inside and Outside Sales team members.
Train sales staff on best practices for expectation-setting, value communication, and handoff to Client Success Team.
Integrate client feedback and retention insights into training programs to align with customer needs.
Maintain learning content and resources that reflect current MSP& MSSP offerings and security industry trends.
Track, analyze, and report on training effectiveness, providing actionable insights to Sales leadership.

Job Qualifications:

2+ years of experience in Sales Training.
Experience in MSSP/MSP or Cybersecurity Sales, or alternatively an IT/SaaS background.
Demonstrated success supporting Sales teams in high-growth organizations.
Excellent presentation and facilitation skills.
Strong written and verbal communication skills.
Organized and has great attention to detail.
Collaborative, data-driven, and adaptable to a rapidly changing MSP & MSSP landscape.
Client-Focused Perspective: Ensures training doesn’t just drive activity, but also builds trust and value with clients, which supports long-term retention.

Preferred Experience:

Strong understanding of MSP & Cybersecurity support services and/or B2B Technology Sales.
Understanding of Inside and Outside sales metrics
Proficiency in CRM and sales enablement platforms (ConnectWise, Salesforce, HubSpot, Highspot, Gong, etc.).

Job Requirements:

A home office set up that meets the following:

Computer: A working computer with a minimum of 16GB RAM and one of the following:
- Windows 11 with an Intel i5 or i7 (8th generation or newer), or
- AMD Ryzen 5 or 7 (7000 series or newer), or
- Apple M2 or higher
Internet: Stable internet connection with at least 5 Mbps download and upload speeds.
Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
Webcam: An HD webcam for video calls.

A very strong cultural fit the ITS way (Our core values will be discussed during the interview)
Excellent command of the English language both spoken and written
Able to work full time 40 hours a week - 8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday.
Able to pass our online behavior and cognitive assessments.
Able to provide NBI Clearance (for PH applicants).

Compensation:

Pay rate starts at $5.50/hour and may vary by experience and location.

Benefits:

Comprehensive Health Plans / HMO (Employee & Dependent/s)
Life Insurance
Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
Paid Time Off (starts at 15 days per year)
Maternity/Paternity Leave
Paid US Holiday
Night Shift Bonus
Salary Advancement/Loan
Health & Wellness Program
Company-paid training and certification

You have the option to speed up your application process by following the two-step approach below or simply Submit Application by filling out the form (Apply for This Job). Then, someone from our team will reach out to you as soon as possible:

Step 1: Please go to this link for a short technical quiz: PRE-EMPLOYMENT ASSESSMENT

Step 2: Complete this pre-recorded video interview: PRE-RECORDED VIDEO INTERVIEW

Perks & Benefits Extracted with AI

Health Insurance: Comprehensive Health Plans / HMO (Employee & Dependent/s)
Company-paid training and certification: Company-paid training and certification
Paid Parental Leave: Maternity/Paternity Leave
Paid Time Off: Paid Time Off (starts at 15 days per year)