Sales Team Lead (Upsell)

Your career as an Upselling Team Lead at Booksy will give you the opportunity to build our upselling strategy from the ground up, leading a specialized team and owning the commercial relationship with our existing partner base. You’ll be at the forefront of helping our partners attract new clients through our marketplace (Boost) and collect payments seamlessly via our app (Mobile Payments), driving value for everyone involved.

Working closely with the Senior Sales Manager, you’ll lead a team of 3–10 people, fostering a high-performance culture while managing your own portfolio of active accounts. You’ll be excited by the prospect of identifying growth triggers, like partner activity signals and usage patterns—and building them into a repeatable process that helps businesses thrive.

What you’ll do to thrive in this role:

• Shape the strategy: You’ll define the upselling approach for Boost and Mobile Payments, including target segments and conversion playbooks.
• Lead and mentor: You’ll be responsible for the development of your team, providing coaching, conducting 1:1s, and holding members accountable.
• Optimize execution: You’ll design the upsell motion within Salesforce, setting up the stages, fields, and reporting structures needed for success.
• Direct impact: As a "player-coach," you’ll run discovery conversations to understand partner goals and close upsell deals within your own book of business.
• Innovate and test: You’ll be the first to test new messaging and sales approaches before rolling them out to the wider team.
• You’ll analyze and optimize team performance by reviewing reports and customer data to identify new growth trends and opportunities.
• You’ll collaborate cross-functionally with our Marketing, Product, and Ops teams to align on strategic decisions and escalate team needs.

Requirements

Essentially, to ensure you succeed in this role you’re going to need…

• Demonstrable, repeated experience and success in leading and motivating sales/upsell teams, ideally within a fast-paced Tech or SaaS environment.
• Practical, hands-on experience using CRM tools, specifically Salesforce to track customer interactions and manage workflows.
• A data-driven mindset, with the ability to use analytical tools to evaluate team performance and recommend corrective actions.
• Excellent interpersonal and communication skills, with the ability to inspire a team and influence senior leadership.
• A proactive "Owner" mentality, with the drive to resolve conflicts, delegate effectively, and make informed decisions independently.
• Fluency in English to work closely with global and cross-functional teams, combined with a high level of Spanish.

Benefits

Some of the benefits we offer in Spain are:

• Medical + dental insurance paid for by the company.
• Your birthday day off.
• 50 € per month to use on Booksy services.
• Wellness platform where you can do daily activities of all kinds and redeem vouchers at clothing, home, music, cinema, games, experiences and travel shops.
• Access to psychologist sessions
• Flexible remuneration: Personal income tax savings to use on restaurant card, transport, medical insurance, childcare, training and discounts on other services.
• We're proudly distributed across the globe, with each market being remote-first. Depending on which market you're joining, you might have office access or be fully remote - either works. All we ask is that you're based in the country/region this role is advertised in.

A bit about Booksy:

A career at Booksy means you’re part of a global team focused on helping people around the world feel great about themselves, every day. From empowering entrepreneurs to build successful businesses, to supporting their customers to arrange 'me time' moments, we’re in the business of helping people thrive and feel fantastic.

Working in a rapidly growing, ever-changing scale-up comes with its own set of opportunities and challenges. If you prefer a stable environment, with clear processes and structures then, we've got to be honest, you won't always find that here. However, if you enjoy inventively solving problems with others, helping create clarity when things get confusing, and prioritising your own path within ambiguity, then the chances are that you'll love the opportunities available to grow your career at Booksy.

Our Diversity and Inclusion Commitment:

We work in a highly creative and diverse industry so it goes without saying that we strive to create an inclusive environment for all. We welcome people from all backgrounds and are committed to fair consideration in our hiring process. If you have any accessibility needs or require reasonable adjustments during the interview process, please contact us at [email protected], so we can best support you.

How AI helps us find great people

Think of our AI tool as a really smart assistant for our recruitment team. Its job? To help us move faster, stay consistent, and make sure no great candidates are overlooked.Every application goes through the same AI review to help us spot skills that match the role - but don’t worry, AI never makes the decisions. Real people do. Our recruiters and hiring managers handle every final call. And we regularly review how the tool is used to keep things fair, ethical, and compliant with data protection laws. Curious about how it works? You can always ask how AI was used in your application - it won’t affect your chances in any way. If you have questions, just drop us a note - we’re happy to explain more.

Please submit your application for this role in English