Are you an experienced sales or customer-oriented person looking for an exciting opportunity to work in a multinational team?
We are one of the world’s leading manufacturers of self-adhesive products for industries, professional craftsmen and consumers. The more than 6500 products developed and produced by tesa are marketed in more than 100 countries. We assist our end consumers and professional craftsmen in their everyday activities and help them to ease everyday life.
We want to continue growing in the future – are you ready to join and be part of our team?
In this role, you will support internal stakeholders and manage a portfolio of assigned longtail customers, drive sales and engagement on our ordering platform tesaPRO. You will build a strong relationship with your customers and provide them with the best support to create win-win for both parties. You will participate in internal and external meetings with your key stakeholders.
Responsibilities
· Take ownership and manage entire sales tasks of assigned customers following the sales strategy.
· Ensure continuous effectiveness in customer management by means of tesaPRO.
· Onboard customers on tesaPRO.
· Act as 1st level tesaPRO support for customers.
· Collect and maintain accurate customer data within the CRM system for assigned customer groups.
· Build and maintain a project pipeline with new customer leads.
· Act as a key partner to the sales team in coordinating and supporting activities such as launches and rollouts, customer-specific projects,
campaigns, promotional projects, exhibitions, and POS activities.
· Support sales in responding to customer inquiries promptly and professionally, providing information, resolving issues, and coordinating
with relevant teams.
· Assist sales with editing tenders and creating quotations.
· Support sales with communication needs, manage contracts and customer conditions.
· Manage customer marketing orders and budget.
You will enjoy daily life in a German multinational company, where we have well-established systems and processes, while working from a Nordic mindset and culture.
As part of your onboarding program, you will be thoroughly introduced to the strong Nordics & UK team, our international organization, customers and products, for which we will make sure you get the necessary support and training. This is how we believe you will be best equipped for your new, exciting challenges with us.
Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.
Sales Support Specialist Q&A's