Sales Support Specialist

How to Apply

Provide the following required materials:

Resume

Cover Letter – In your application, you must submit a cover letter that specifically addresses the following:

• Describe something you have worked on previously where a small numerical or data error would have had meaningful consequences. How did you ensure accuracy, and where could things have gone wrong?
• In your past employment, have you worked for companies in data protection, file management, object storage, or related spaces?
• In most roles, following established processes is critical—but exceptions do arise. Describe a specific situation where you chose not to follow a defined process. What factors led to that decision, what risks did you consider, and what was the outcome?
• What unique skills would you bring to our team?

Location

Your home office or our Waltham, MA HQ or hybrid 

Qualifications

• University undergraduate degree required
• Strong analytical and quantitative skills (Excel / Google Sheets proficiency required)
• A minimum of two years' experience supporting sales within an enterprise software or IT products and technologies environment is required.
• Excellent written and verbal communication skills
• Highly detail-oriented with strong organizational abilities
• Ability to work both collaboratively and independently while managing multiple priorities in a fast-paced environment
• Current authorization (or soon to be authorized) to work full-time in the United States
• Familiarity with information technology, storage systems, or data infrastructure is a strong plus
  
  

About Starfish Storage

Starfish Storage is an established company that maintains a startup culture mindset. We cater to a diverse client base, serving industries such as life sciences, artificial intelligence, and research computing. Our technology is critical to modern organizations, helping customers organize, manage, and move the tens of billions of files central to their operations. 

Job Overview

We are seeking a Sales Support Specialist to work closely with our sales team in supporting complex, high-value client engagements. This role is not traditional back-office support — you will play a key role in supporting revenue-generating activities while ensuring the accuracy and execution of complex sales processes.

You will work on quoting, client interactions, and on internal coordination—gaining exposure to both the technical and commercial sides of the business.  This role is ideal for someone who is analytical, detail-driven, able to work well in a team as well as individually, and interested in building a career in a technical, client-focused environment.  As a growing company, our staff have the opportunity to grow into roles with greater responsibility across sales, operations, or customer-facing functions.

Responsibilities and Duties include:

• Develop detailed, accurate quotes requiring the application of complex pricing structures
• Support the creation and delivery of software licensing and related customer deliverables
• Manage and track customer support renewals through proactive, multi-touch engagement
• Monitor license utilization and assist in identifying opportunities within existing accounts
• Maintain accurate and up-to-date CRM records across prospects, clients, and partners
• Translate meeting discussions into clear, actionable updates
• Review reporting and ensure timely follow-up across the sales team
• Contribute to detailed internal documentation and process improvement initiatives
• Collaborate with sales and leadership to improve efficiency and support business growth
  
  

Benefits
We recognize that satisfaction and well-being are essential to long-term sustainability and business success. Full-time employees are eligible for the following benefits:

• Salary with potential for future commissions
• Multiple health insurance options
• Medical FSA and Dependent Care FSA
• Dental insurance
• Vision insurance
• 401(k) savings plan with employer matching
• Employer-sponsored long-term disability insurance
• Paid holidays and PTO (increasing with tenure)
• Discounted health club membership
• Many opportunities for growth

Equal Opportunity Employer
Starfish Storage provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, military service, or veteran status, in accordance with applicable federal, state, and local laws.

This position mayrequire a background check.

Estimated Salary Range

$65k–$105k per year