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Kofile Inc.

Sales Support Specialist

Dallas , United States
full-time Remote

AI overview

The Sales Support Specialist ensures a seamless sales process by managing administrative tasks and supporting the sales team using Salesforce, thereby enhancing overall customer experience and sales效率

The Sales Support Specialist plays a vital role in enabling the sales team to focus on closing deals by handling administrative, logistical, and operational tasks that improve responsiveness, accuracy, and overall customer experience during the sales process. This role serves as a central resource for sales reps and leadership, managing everything from quote support and order tracking to event coordination and sales support within the Salesforce platform.

Key Responsibilities

Proposal & CRM Support

  • Provide sales desk ticket support both by phone and by email
  • Assist sales, in a learning environment with entering assessments into Salesforce – CPQ.  
  • Input new contacts and leads into Salesforce (SFDC) and maintain data accuracy during conferences and events
  • Serve as deal desk support for large opportunities or questions related to Salesforce CPQ entry
  • Coordinate large deal support, such as large deal strategy meetings
  • Cross train as backup support strategic sellers with non-standard proposal development and submissions outside of CPQ workflows
  • Monitor and manage open tickets in Salesforce

 

Sales Operations & Customer Support

  • Respond to client inquiries regarding timelines, logistics, and general service updates
  • Assist with customer service for minor requests and order status follow-ups
  • Monitor dashboards in the pending approval stage to move deal packages forward including new customer setup and documentation submission

#IND123

  • Qualifications

  • 3+ years of experience in sales support, operations, or customer service
  • 2+ years of experience with Salesforce (SFDC), CPQ tools, and Microsoft Office Suite
  • Strong organizational and project management skills
  • Excellent written and verbal communication abilities
  • Customer-first mindset with strong attention to detail and follow-through

  • Preferred Skills

  • Experience with customer service or sales support
  • Knowledge of public sector sales or preservation services a plus
  • Comfortable working in a fast-paced, deadline-driven environment

All your information will be kept confidential according to EEO guidelines.

Kofile Inc.

Company DescriptionDriven? Passionate? Do you want to perform meaningful work free from too many rules and too much bureaucracy?  Are you obsessed with building better things in a supportive and collaborative environment? Do you want to be recognized and rewarded for your workplace contributions?Yes? Then we want you at Kofile.We are looking for change agents: those who bring groundbreaking ideas, insights, and vision to the workplace.  Professionals who excel at identifying inefficiencies and developing solutions to overcome them. Where some see problems, you see a roadmap to a future - and better – place for our growing company.Kofile employees are empowered and encouraged to work as a team while allowing for individual achievement and recognition.  Our culture is one of diversity, cooperation, and coaching; we realize mistakes will be made and we will learn from them by working together, paving the way for ongoing success.If you want to have a lasting impact at work, have your voice and ideas heard, and contribute to a high-performance organization, then we want YOU on our team.

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