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HSI

Sales Support Specialist

Eugene , United States
full-time

AI overview

Support sales and operations with transactional duties and administrative tasks while ensuring customer satisfaction and operational accuracy.

At HSI, we’re committed to making workplaces and communities safer, smarter, and more compliant.

We are seeking a Sales Support Specialist to support our Sales and Operations teams through a mix of recurring responsibilities and ad-hoc initiatives that help keep our commercial engine running smoothly. This role plays a key part in enabling sales efficiency, operational accuracy, and a positive customer experience.

Essential Functions

  • Provide transactional sales support including credit card processing
  • Ensure accurate and timely processing of invoice requests
  • Enter all sales opportunities for transactional team
  • Schedule customers into the MSHA classroom sessions
  • Assist with customer chat inquiries when needed
  • Answer OSHA line and transfer calls
  • Assist with other MSHA-related efforts as requested
  • Provide back-up support to Tier 1 customer service as needed
  • Maintain an accurate and current record of all activities and account information in Salesforce
  • Additional administrative support of the Sales and Operations departments as assigned

Competencies

  • Adaptability - The ability to balance competing priorities and work in a fast-paced performance driven environment
  • Positive Interactions - Must have a positive and professional attitude with excellent interpersonal, verbal and written communication skills
  • Passion - is engaged and excited to give their best to support our customers needs
  • Impact - the ability to take initiative and always follow through to completion
  • Innovation - is detail oriented and demonstrates excellent time management skills
  • Attention-to-Detail - data entry accuracy is critical to the customer experience and avoiding rework

Requirements

  • Associate of Arts degree preferred
  • Minimum 2 years of experience in customer service and/or administrative duties in a professional business environment
  • Experience with Salesforce and Outlook are strongly preferred
 HSI

Work at the Forefront of Workplace Safety and Professional GrowthAt HSI, we are driving innovation in environmental, health, safety (EHS), and workforce development solutions. Our comprehensive suite of products and services helps businesses across industries create safer, smarter workplaces while empowering employees to reach their full potential.As an HSI team member, you'll have a direct impact delivering cutting-edge tools for EHS compliance, safety training, professional skills development, and HR compliance to companies of all sizes. Our scalable cloud platforms provide one seamless solution for managing inspections, audits, chemical data, learning programs, and more.With a library of over 300 up-to-date online courses covering critical safety topics like hazard communication, OSHA/MSHA, fire safety, and more, we ensure workplaces remain compliant while prioritizing employee wellbeing. Our professional development offerings further elevate the workforce through skills training in leadership, DEI, mental health, and industry-specific areas.Join a company powering real progress in EHS and workforce enablement. We offer exciting opportunities to grow your career while bettering workplaces around the world. Explore open roles and take the first step toward making a lasting impact.

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