Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.

About the Role:

We are seeking a motivated and detail-oriented Sales Support Specialist to join our team. In this role, you will play a key part in supporting our sales representatives by processing orders efficiently and responding to customer and prospect inquiries with professionalism and care.

The ideal candidate is a collaborative professional with a solid understanding of sales operations and customer service best practices. You thrive in a team environment, bring strong interpersonal skills, and take pride in building positive customer relationships while ensuring smooth day-to-day sales operations.

**This position is a temporary role with the possibility of becoming regular, full-time.**

What You’ll Do:

Process sales orders accurately and in a timely manner
Perform order entry and related administrative tasks
Handle 20 or more telephone orders per day with confidence and professionalism
Provide troubleshooting assistance for customer orders, account status inquiries, and related issues
Supply data, reports, and guidance to support the sales team’s success
Stay informed on new product and feature launches and help ensure the sales team is aligned
Review pending orders and customer-specific requests to deliver an excellent customer experience

Experience We’re Looking For:

Fluency in French (required)
Proficiency in Microsoft Excel
Strong understanding of sales principles and customer service practices
Excellent written and verbal communication skills
Strong analytical, organizational, and multitasking abilities
A collaborative, team-oriented mindset with strong motivational skills
High School Diploma required
College degree preferred, but not required
Excellent 10-key and typing accuracy

Compensation for this role begins at $20/hr

Ooma is an equal opportunity employer committed to recruiting, employing, retaining, promoting, and otherwise treating all employees on the basis of merit, qualifications, and competence. We do not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local laws.

The base salary range for candidates within the United States is listed below. Actual base pay will depend on a variety of factors such as education, skills, experience, specific location, etc. The base pay range is subject to change and may be modified in the future. Regular employees may also be eligible for bonus(es), sales incentive(s) (target included in OTE) and/or stock in the form of Restricted Stock Units (RSUs).

United States Pay Range

$20—$20 USD

Sales Support Specialist (Full-Time Temporary) – French Speaker

AI overview