Sales Support Specialist

Avery Dennison is seeking a Sales Support Specialist to deliver exceptional service to our business-to-business (B2B) customers. In this remote role, you’ll be responsible for managing customer accounts, ensuring pricing integrity, tracking on-time deliveries, and achieving complete order fulfillment. The ideal candidate has experience working with manufacturing or industrial clients and thrives in a fast-paced environment.

Key Responsibilities:

• Manage customer accounts in all aspects of order processing, follow-up, pricing accuracy, and delivery performance.
• Implement and execute customer service strategies that improve efficiency and the customer experience.
• Act as the main liaison between assigned customers and the marketing/sales teams.
• Coordinate with Logistics, Operations, and Transportation to ensure timely and accurate order delivery.
• Champion the customer’s voice (VOC) internally by proactively addressing concerns and finding solutions.
• Support the implementation of marketing programs and responsiveness initiatives.
• Provide backup support to teammates during peak workloads.
• Collaborate with Sales to meet customer and business goals.
• Communicate supply chain issues and propose alternative solutions.

• High School Diploma or equivalent required; Bachelor’s degree preferred.
• Minimum of 5 years of customer service experience, ideally in a B2B environment within manufacturing or industrial organizations.
• Experience using Oracle or similar ERP systems is strongly preferred.
• Ability to lead customer-facing meetings independently with minimal supervision.
• Excellent verbal, written, and phone communication skills.
• Strong organizational, data entry, and prioritization skills.
• Must be detail-oriented and able to multitask in a fast-paced, remote setting.

The hourly rate for this position is $22.32  - $31.25 / hour.

The hiring wage range above represents what Avery Dennison reasonably expects to pay for this position as of the date of this posting. Actual wage rates will vary within the range, and in some circumstances may be above or below the range, based on various factors including but not limited to a candidate’s relevant skills, experience, education and training, and location, as well as the job scope and complexity, responsibilities, and regular and/or necessary travel required for the position, which may change depending on the candidate pool. Avery Dennison reserves the right to modify this information at any time, subject to applicable law.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.

Reasonable Accommodations Notice

If you require accommodations to view or apply for a job, alternative methods are available to submit an application. Please contact (440) 534-6000 or [email protected] to discuss reasonable accommodations.