Sales Support Medewerker

The Sales Support employee ensures smooth, accurate and proactive support throughout the commercial and customer onboarding process. This role is responsible for delivering high-quality administrative, operational and communicative support to account managers, technical project managers and customers in order to optimize sales effectiveness, project coordination and customer satisfaction. 

Key Responsibilities: 

• First-line support for commercial and administrative processes
• Sales documentation, quotation preparation and contract administration
• CRM management and data accuracy
• Project creation, coordination and monitoring
• Onboarding coordination between customer, account manager and TPM/CS
• Legal and compliance process coordination
• Supporting account management through accurate follow-up and task handling
• Managing cancellations processes 

Core tasks

• Send general information to new prospects
• Prepare quotations based on input from account managers
• Perform background checks on prospects
• Request purchase order (PO) numbers from customers
• Administer quotation agreements in relevant systems
• Coordinate legal processes in collaboration with internal legal stakeholders
• Create, monitor and coordinate projects; liaise between account manager, TPM/CS and customer
• Coordinate customer onboarding and ensure smooth communication between relevant stakeholders
• Ensure correct and timely administration of all activities in the CRM system
• Administer and manage contracts
• Prepare basic customer-facing presentations (including QBR materials)
• Support account managers with follow-up on customer contact and delegated tasks
• Process cancellations in accordance with internal procedures

Requirements

• HBO-level education or equivalent
• Proven 3–5 years of experience in a similar role
• Good knowledge of Deployteq application (training on the job provided)
• Excellent written and verbal communication skills in both Dutch and English
• Highly communicative and customer-oriented
• Strong empathic ability
• Proactive and solution-oriented mindset
• Accurate and analytical

Competencies

• Communicative skills
• Initiative
• Planning and organizing (proactive)
• Collaboration
• Market and customer focus
• Progress control
• Analytical ability

Skills

• Pragmatic
• Accurate and detail-oriented (quality-driven)
• Able to work independently and within a team
• Stress-resistant and flexible

Specific action/knowledge requirements

Be creative in finding solutions, have a flexible and customer-oriented attitude. Ensure a representative appearance that optimally serves the company's image. Be assertive in finding your way within the organisation.

Benefits

On top of a competitive salary, you can expect a whole load of perks: 

• 25 vacation days + public holidays – we understand how important it is for you to have some time off. 
• Annual wellness day – enjoy an extra day off from us to take care of your physical and mental well-being. 
• Pension scheme – helps you save for your retirement home in the sun! 
• Hybrid work options – a hybrid form of office and home working is possible in consultation with your manager. 
• So many savings – through our online community platform, you have access to dozens of daily deals, from discounts on top brands to discounts on days out. 
• Employee Assistance Programme – our people are at the heart of everything we do, so if you're happy, we're happy. 
• Cycle to work scheme – save on the costs of cycling to work. 
• Monthly employee awards - Employee of the month program with €250 bonus 
• Fundraising for a charity, including a paid volunteer day - we love to give back... and have fun doing it! 
• Referral program - know the perfect person to join the team? You could bag €1,000 for a good word. 
• Wellness program - offers you the opportunity to participate in regular, interactive wellness workshops or to join our 30 plus wellness champions. 
• Enhanced family-friendly leave - support for you and your family to help you navigate the craziness of family life. 
• We Value Diversity 

We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality. 

We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too. 

At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we’re always stronger together. 

ITG have a number of community groups available to employees and exist to offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other. 

These include Black ITGers Together, LGBTQ+ Together, Mens Health Together, Muslims Together, Neurodiversity Together, Working Parents and Carers Together and Women In Tech Together.