Location: This position is located at our Dublin, OH campus with hybrid flexibility or may work remotely anywhere in the United States of America.

Who we are 

Founded in 1999, Quantum Health is a privately-owned, independent healthcare navigation organization. As the company that invented healthcare navigation, Quantum Health continues to set the standard and in 2025 acquired leading healthcare technology company Embold Health. This further strengthens the AI and provider search capabilities to guide members to the right care. Together, the teams lead the industry in healthcare navigation, simplifying care journeys, improving outcomes and controlling rising costs for organizations of all sizes. This role supports the Embold Health division.

We’re committed to building diverse and inclusive teams across our so if you’re excited about this position, we encourage you to apply – even if your experience doesn’t match every requirement.

About the role

The Sales Support Manager is a mid to senior-level, non-quota-carrying contributor responsible for optimizing the sales effectiveness and efficiency of the Health Plan Partnerships team. This role is dedicated to streamlining the strategic sales cycle by managing high-priority sales collateral, coordinating responses to complex due diligence requests (RFPs, Security Questionnaires), and ensuring all deliverables accurately reflect our product's disruptive value proposition: driving better outcomes at a lower cost through our synthetic alternative health plan solution.

This role collaborates closely with the Health Plan team, Solution Engineers, and cross-functional teams (Product, Legal, Marketing) to support complex payer sales cycles and due diligence workflows.  The Sales Support Manager ensures sales processes are organized, and strategic content is current and compelling.

What you’ll do (Essential Responsibilities)

Sales Content and Collateral Management

• Own the full library of sales enablement materials tailored for the health plan market, including introductory decks, case studies, technical summaries, and competitive positioning documents.
• Ensure all partnership materials are aligned with our brand messaging and consistently articulate the value of integrating our solution into fully-insured and ASO product lines.
• Work with Marketing to develop customized presentations for executive-level meetings (C-suite, Board of Directors).
• Ensure all materials reflect accurate clinical, security, and compliance standards in partnership with sales and marketing teams.

Strategic Deal Management and Due Diligence

• Act as the centralized Project Manager for key, multi-stakeholder, complex health plan sales cycles, driving timelines, managing expectations, and ensuring alignment across all internal workstreams (e.g., legal, technical, finance).
• Manage tight, high-stakes deadlines consistently across simultaneous sales cycles, ensuring timely submission of all payer-required documentation.
• Lead the coordination of all required due diligence deliverables, including complex Requests for Proposals (RFPs), security questionnaires, and technical discovery documents from prospective health plan partners.
• Serve as the primary point of contact for subject matter experts (SMEs) across the organization (e.g., Legal, Security, Clinical, Implementation) to gather, vet, and finalize accurate response content.
• Maintain and continuously improve the content database (e.g., Salesforce, dedicated content platform) with strong version control, tagging, and templates to ensure fast and accurate retrieval.

Process Optimization and Reporting

• Analyze sales data and team activities to identify process bottlenecks and recommend strategies for improving the efficiency of the health plan sales funnel.
• Own the preparation and synthesis of QBR materials, pipeline analytics, and strategic planning documents to support the Health Plan growth team.
• Enforce CRM data hygiene and ensure consistent deal-state progression for health plan opportunities.

KPIs/Success Metrics

• Success in this role will be measured by increased efficiency in deal cycles, reduced RFP and contract turnaround times, improved accuracy and consistency of sales materials, and strong satisfaction from internal stakeholders.
• Other duties as assigned

What you’ll bring (Qualifications)

• Education: A bachelor’s degree in Business, Communications, or a related field.
• Experience: 5+ years of experience in sales operations, sales support, or proposal management, with at least 3 years directly supporting a B2B sales team selling complex solutions into the healthcare or payer market.
• Deep experience managing the RFP process end-to-end, demonstrating exceptional project management and organizational skills.
• Strong executive-ready written communication and editing skills, with a proven ability to synthesize technical and clinical information into persuasive, executive-ready sales content.
• Familiarity with the key business drivers of national and regional health plans.
• Proficiency with CRM systems (e.g., Salesforce) and dedicated content management or RFP automation platforms.
• Exceptional cross functional leadership.
• Strong prioritization and deadline management.
• Process orientation and systems thinking.
• Strong administrative/technical skills; Comfort working on a PC using Microsoft Office (Outlook, Word, Excel, PowerPoint), IM/video conferencing (Teams & Zoom), and telephones efficiently.
• A high degree of personal accountability and trustworthiness, a commitment to working within Quantum Health’s policies, values and ethics, and to protecting the sensitive data entrusted to us.

Preferred Qualifications

• Direct experience working within or supporting a team focused on Payer/Health Plan partnerships or channel sales.
• Understanding of ASO (Administrative Services Only) contracting, commercial plan design, and the broker/consultant ecosystem, including how they influence the payer sales cycle.

--

#LI-AT1  #LI-Remote