Sales Support Associate

About PrePass

PrePass® is North America's most trusted weigh station bypass and toll management platform. We’re transforming how the transportation industry operates—creating solutions that keep trucks moving safely, efficiently, and compliantly. This means making bold decisions and building systems that support not only fleets but the broader economy. It all starts with enabling commercial vehicles to keep rolling with seamless toll management, weigh station bypass, and safety solutions. It’s what we do best, and we do it to meet the demands of the road every day.

That’s why people join us: our solutions are implemented in real-time, on highways and interstates across the nation, helping fleets go farther, faster. This work challenges and rewards, presenting complex problems that need ambitious answers. We hire bold thinkers with a heart for impact, a passion for progress, and the optimism to shape the future of transportation.

About the Role

This is a process-driven, detail-oriented role that sits at the foundation of our SMB sales engine. As a Sales Support Associate (SSA), you will ensure every inbound lead is accurately researched, routed, and documented, enabling the sales team to maximize speed-to-lead and conversion. You will serve as a gatekeeper for data integrity and lead assignment, collaborating closely with Sales, Operations, and Enablement. This is an on-site position based in our Phoenix, AZ office.

Why This Role Matters

You are the backbone of our sales operations, ensuring every lead is handled with speed and accuracy. Your work enables the sales team to focus on selling while you drive operational excellence and uphold data integrity across systems.

Essential Responsibilities

Lead Intake & Routing

• Review and triage inbound leads missed by automated systems.
• Assign leads to the appropriate Sales team based on readiness to buy, documentation status, and fleet size.
• Route non-sales-related leads to Customer Success, Support, or Collections, as appropriate.

Data Quality & Administration

• Maintain accurate and up-to-date lead records in Dynamics 365.
• Identify and merge duplicate records to support seamless sales operations.
• Ensure all required CRM fields are completed prior to lead routing.

Process Adherence & Improvement

• Follow established playbooks and SOPs for lead research, assignment, and documentation.
• Influence improvements to lead management processes and supporting technologies, including Dynamics 365 and LeanData.
• Collaborate with Sales leadership and Operations to optimize lead flow and maintain data hygiene.

Requirements

Qualifications

• Strong attention to detail and organizational skills.
• Familiarity with CRM systems, preferably Dynamics 365, and lead routing tools such as LeanData.
• Ability to work independently, prioritize tasks, and manage time effectively.
• 0–2 years of experience in customer service, call center, or sales support roles.
• High school diploma required; college degree preferred.

Benefits

How We Will Take Care of You

• Robust benefit package that includes medical, dental, and vision that start on date of hire.
• Paid Time Off, to include vacation, sick, holidays, and floating holidays.
• Paid parental leave.
• 401(k) plan with employer match.
• Company-funded “lifestyle account” upon date of hire for you to apply toward your physical and mental well-being (i.e., ski passes, retreats, gym memberships).
• Tuition Reimbursement Program.
• Voluntary benefits, to include but not limited to Legal and Pet Discounts.
• Employee Assistance Program (available at no cost to you).
• Company-sponsored and funded “Culture Team” that focuses on the Physical, Mental, and Professional well-being of employees.
• Community Give-Back initiatives.
• Culture that focuses on employee development initiatives.
• Company-wide bonus and commission plans.

Join Us

At PrePass, our mission drives us.

We invest in relationships. We challenge ourselves to innovate and improve. We win together. Simply put, we live our Core Values.

Ready to help move the transportation industry forward? Join us and let’s drive progress—together.