Sales Support Administrator

Stockport , United Kingdom

AI overview

Support a dynamic sales team by providing exceptional customer service, managing quotes and orders, and identifying upselling opportunities to drive business growth.

Are you passionate about supporting a dynamic Sales Team while delivering exceptional customer service?
Would you like to join a supportive, family-run business with a strong reputation for excellence and a close-knit team culture?

We’re seeking a Sales Support Administrator to play an integral role within our client’s growing team, based in Stockport. This is a fantastic opportunity to combine your administrative expertise, customer care skills, and order management experience in a position where your contribution will make a real impact.

As the Sales Support Administrator, you’ll be at the heart of operations, ensuring customers receive outstanding service while supporting the sales team and helping to drive business growth. Your key responsibilities will include:

  • Support x2 BDMs with their admin tasks
  • Be the first point of contact for customer enquiries
  • Manage quotes and pricing
  • Process customer orders efficiently, ensuring accuracy and promptness.
  • Communicate effectively with customers regarding order status, delivery updates, and potential delays.
  • Identify opportunities for upselling and cross-selling to enhance order value.
  • Address and resolve customer complaints or enquiries promptly, ensuring a positive outcome.
  • Provide expert product advice and support materials as needed.
  • Maintain detailed records of customer interactions and enquiries, ensuring follow-ups are completed or passed to the relevant Business Development Manager (BDM).
  • Uphold brand integrity by delivering on promises and protecting company margins

Requirements

We’d love to hear from you if you are:

  • Customer-focused, with a genuine passion for creating great experiences.
  • Some experience in international freight, eg understanding the Incoterms and customs would be very helpful
  • Organised, proactive, and able to thrive in a fast-paced environment.
  • Responsive, and have a sense of urgency
  • A confident communicator with strong problem-solving skills.
  • Experienced in customer service, administration, or sales support (desirable).
  • Comfortable using ERP systems (training can be provided).
  • Reliable, honest, and a true team player with great attention to detail

Benefits

  • Salary- £28,000- £35.000 basic depending on experience
  • Profit related bonus
  • Monday- Friday 8am-5pm – (Can be flexible if needed)
  • Fully stocked fridges and cupboards
  • Free Breakfast every Friday
  • Join a well-established, family-run business with a friendly, supportive team.
  • Opportunity to make a real impact in a varied and rewarding role.



Perks & Benefits Extracted with AI

  • Free Meals & Snacks: Free Breakfast every Friday
  • Fully stocked food and drink facilities: Fully stocked fridges and cupboards

Universal Business Team (“UBT”) is a global enterprise spanning 19 countries across the United Kingdom, Europe, North America, Central America and Australasia. UBT, headquartered in Sydney, Australia, is a diversified business consultancy that supports clients with business-advisory and group-buying services with the objective to help businesses develop a competitive edge. UBT was launched in 2009 in response to the Global Financial Crisis to support client organisations that were either in distress or looking to improve their competitiveness and financial performance. Currently, UBT turns over $500M (AUD) and has aspirations for significant growth over the next three to five years. A recent decision was made to bring four separate global regions together under the one global brand and leadership team. UBT’s business advisory services comprise corporate training, consulting, recruitment, accounting, and group buying services. UBT facilitates leadership and business excellence for our client’s in their respective industries. Through the group buying function, UBT nurtures mutually-beneficial relationships between member businesses and world-leading providers of business goods and services. The outcome to which we strive is a “win-win” for small-to-medium enterprises and big business alike. UBT provides services and products to approximately 3,000 independent, family-owned businesses globally with combined annual revenues exceeding $12B (AUD). The majority are small to medium sized enterprises with typical annual revenue ranges between $5m-$20m. However, there are also some larger businesses with annual revenues in the range of $100m-$250m. The unifying feature of all UBT’s clients is that the owners are parishioners of the Plymouth Brethren Christian Church (PBCC). UBT (which is owned by the PBCC) supports clients by providing products, services and support designed to increase their profitability and growth. The after-tax profits generated by UBT are reinvested into community initiatives, predominantly through schools (established to educate the children of Brethren families) and charities, such as the Rapid Relief Team (“RRT”) and the Red Cross. UBT Recruitment are an Equal Opportunities Employer. We will apply a rigorous, objective selection process using non-discriminatory criteria, as far as possible on behalf of all the businesses we recruit for.To view our policy in full please contact [email protected]

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Salary
£28,000 – £35,000 per year
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