Sales Specialist, MICE, Costa Navarino

Costa Navarino is in Messinia in the southwest Peloponnese, in one of the most unspoiled and breathtaking landscapes in the Mediterranean. It is currently home to four 5-star deluxe hotels, The Romanos, a Luxury Collection Resort and The Westin Resort at Navarino Dunes, W-Costa Navarino and Mandarin Oriental at Navarino Bay. In the coming years, more upscale branded hotels will be added to our portfolio, both in Messinia and Athens.

Navarino Dunes Costa Navarino facilities include 766 bedroom units award winning Anazoe Spa, a 4,000m2 spa & thalassotherapy center, four multi-awarded, signature golf courses, over 20 fine dining venues, 5,000 m2 House of Events and a wide range of sports, such as the “Mouratoglou Tennis Center”, Bayern Munich football academy, Navarino Outdoor and many more.

W Costa Navarino, exclusively for adults and young adults over 12 years old, offers 226 stylish rooms, 2 bedroom suites and 3 bedroom villas with infinity private pools, staged in the Bay of Navarino with stunning Ionian Sea views, The Watersports Center, The Away Spa and gym with a heated 25m-long lap pool, including the new Navarino Agora, an open marketplace with retail, street food, open-air cinema and exciting programming throughout the day and night.

Costa Navarino is looking for a Sales Specialist. The selected candidate will support the MICE Sales Manager and Account Directors in driving group business by managing administrative processes, preparing tailored proposals, coordinating site inspections, and ensuring smooth execution of sales-related tasks.

Responsibilities

• Support the MICE team with checking inventory and availability, drafting proposals, creating blocks in Opera, and following up on progress of the leads.
• Work with the operations team on ensuring accurate information is shared with the client for any questions they might have.
• Support Sales Manager/Account Director/Director of Sales, MICE anything related to negotiating pricing, terms and conditions, venues etc.
• Work towards higher ADR, upselling F&B, meeting spaces and additional activities.
• Prepare contracts and ensure accuracy of the blocks in the system.
• After signed contract is received and initial paid deposit, prepare handover to the events team and client introduction to ensure smooth transition.
• Assist with hosting MICE clients, showcasing hotel facilities and customizing experiences based on client needs in support of group conversion goals.
• Arrange the logistics of the site inspection in coordination with operations team.
• Create weekly and monthly reports and ensure accuracy of the numbers provided.
• Gather feedback from the team on the ongoing leads and strong requests.
• Managing and ensuring accuracy of the data logged in Opera and CRM systems

Requirements

• A minimum of two years in a hotel role within a luxury hotel brand.
• Bachelor’s Degree (BA/BSc) Business/ Hospitality Management
• Proficient in writing, speaking, negotiating in English and preferably also Greek
• Strong communication skills (verbal, listening, writing)
• Excellent organizational and administrative skills within office management experience
• Excellent time management and ability to multitask through daily tasks
• Pro-active and reliable
• Effective decision-making skills
• Excellent computer skills, Microsoft Office, Outlook and Opera PMS
• Pay high attention to details.
• Able to follow instructions, processes and guidelines as set by the supervisor.
• Able to handle difficult and stressful situations.
• Able to work in a team / Develop effective working relationship internally & externally.
• Able to work under pressure and without supervision.
• Have energetic and innovative task approach.
• Adhere to company’s Brand Standards, Policies & SOPs.

Benefits

• Competitive compensation package
• On going training opportunities
• Private Medical Plan