We’re powered by purpose
Mable is an online platform connecting Australians looking for disability and aged care support to independent support workers. Since 2014, we’ve been helping our community live their kind of independence, and today we’re one of Australia's largest and fastest growing healthtech platforms.
We have been recognised in AFR’s Fast 100 list, Deloitte’s Tech Fast 50, and won the Australian Growth & Australian Technology Growth Company of the Year Award in 2020! So don’t miss your opportunity to join a thriving scale-up and deliver change to Australia’s care and support sector.
Sales Specialist
Our Customer Operations team provide the “human” layer across the business and assists our support provider to succeed.
Key Accountabilities
- Communicate with potential support providers regularly through a variety of channels – inbound and outbound warm calling, email, live chat, and SMS
- Ensure support providers seeking help have all the tools they need to get started in our community
- Not only answer queries from potential support providers trying to get approval on the platform - but proactively anticipate the next three questions and nudge them through the approval funnel process
- Complete outbound calls to new and approved support providers to establish relationships early in their journey
- Introduce new approved support providers to the platform with Getting Started sessions and 1:1 consultations to help them get started with gaining clients and maximise their potential on the platform
- Educate providers on the platform with payment terms, searching for work, agreements, support hours
- Work with your colleagues to solve complex support provider queries
- Collaborate with colleagues to effectively manage call volumes, emails, live chat and SF tasks in line with the SLA
- Deliver standard service excellence that is in line with our code of conduct and company values
- Adhere to all company procedures, values and policies so that you provide an accurate representation of the company to all potential support providers
- Ensure thorough and accurate record keeping in Salesforce
- Undertake other duties and responsibilities as required
Our Values
We’re Switched On
We know our customers because we listen and want to learn. We engage within the community and the sector and always act on insights.
We’re Bold
We’re ambitious and embrace creativity to solve challenges. We’re here to reshape the industry and back big ideas.
We’re One
We channel our passion into a positive environment. We welcome diversity and collaborate to make the most of our different skills and ways of thinking.
We’re Impactful
We work hard to deliver change. We innovate and move fast to make a difference in the sector and people’s lives.
Our Benefits
Power your career ⚡️
Learn from industry experts, experienced leaders, and on-the-job opportunities.
Work away 🌎
Get a creative boost working overseas for 4 weeks in a rolling 12-month period.
Access parental leave 👶
Get 14 weeks of paid leave for primary carers and 6 weeks of paid leave for secondary carers plus superannuation.
Work with flexibility 🏠
We’re a hybrid workplace. Collaborate at home or in the office - whatever works for you and your team.
Take a floating public holiday 🫶🏾
Acknowledge a significant day your way with family and friends.
Be rewarded 🏆
Celebrate wins and recognise great performance with an easy and accessible Reward and Recognition program.
Get paid to take a break 🏝️
Celebrate your birthday, take a wellbeing break, volunteer - access paid leave days for what makes you happy.
Inclusion at Mable
Mable is an equal opportunity employer. We find excellence in diversity and are committed to creating an inclusive environment for all employees and candidates.
People with lived experience of disability or personal experience with the aged care system are strongly encouraged to apply.
We’re endorsed by Work180 which showcases our commitment to our policies, flexible working and inclusion practices for women in tech.
If this role has stood out to you but you don’t feel like you ‘tick all the boxes’, we strongly encourage you to apply nonetheless. We value diversity across experience and you might well bring something to the Mablehood we are looking for!
We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.
Where to find us online
