The Position
At CallRail, we empower businesses to make smarter marketing decisions through intuitive, real-time call tracking and analytics. We’ve recently introduced a groundbreaking AI product, Voice Assist, designed to enhance our customers’ ability to drive revenue and improve customer experiences. We’re looking for a strategic, customer-centric Sales Solutions Specialist to lead the charge in implementing this innovative solution.
As a Sales Solutions Specialist, your primary focus will be ensuring the technical and operational success of our customers as they onboard and scale their AI voice agents. This role combines technical expertise, hands-on implementation, customer engagement, and project management. You will act as the strategic advisor and technical expert during onboarding, working closely with Product, Sales, and Customer Experience teams to ensure seamless integration and long-term success for our clients.
What You'll Do
- Lead the technical onboarding and implementation of CallRail’s Voice Assist product, including AI prompting strategies, integrations, call flows, and customized setups
- Serve as a primary technical contact, troubleshooting and resolving Voice Assist related customer issues for new and prospective customers
- Proactively identify and execute the necessary actions to ensure customer satisfaction and success with CallRail’s AI Voice Agent
- Drive adoption and retention by articulating the value of the Voice Assist product to customers, identifying expansion opportunities, and ensuring customers achieve measurable outcomes that reinforce continued use
- Partner with account executives and account managers to understand client objectives and tailor solutions that align with business goals and seamlessly continue value selling conversations
- Collaborate with Product and Engineering teams to provide feedback on technical blockers and inform future enhancements
What You'll Need
- 3–5 years of experience in a Sales Engineering, Solutions Engineering, Technical Implementation, or Customer Success role
- You possess hands-on experience with APIs, CRMs, automation tools, and SaaS architecture
- You have experience or deep interest in AI/ML technologies and prompt engineering.
- You excel in clear, effective communication and can comfortably manage both internal and external stakeholder expectations
- Proven ability to manage multiple concurrent projects with attention to detail and a focus on delivering value.
- Comfortable in a fast-paced, cross-functional environment with a passion for innovation and customer success.
Nice to Have
- Background in AI, NLP, or data analytics solutions
- Experience in the martech or call analytics industry
- Experience working with or selling to digital marketing agencies
- Familiarity with CRM systems like Salesforce, HubSpot, or similar tools
If you do not meet all the requirements listed, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that aligns with your skills and experience.
Additional Perks
- Healthcare (one option covered at 100% for employees), Dental & Vision Coverage
- Competitive HSA with company matching
- Paid parental leave
- Flexible vacation policy
- 401K options with company dollar-for-dollar match
- Employee stock options available from day one
- $2,000 annual educational allowance
- Catered lunch every Tuesday * an in-office perk
- MARTA transportation or office parking expenses covered
- Employee charitable donation company match, up to $500 annually
- Regular company outings and events
- Hybrid work options with $500 office stipend to set up your home office
- Designated bike storage
This position is based out of our Atlanta office and will require that you come into the office on Tuesdays and Thursdays.
Learn more: https://www.callrail.com/about/
You Are Welcome Here
CallRail understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company's core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities and expressions. In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).
