Engage with customers to understand concerns and retain them as valued members, while promoting long-term subscription options for family discovery.
Are you a German\Swedish\Danish\ Portuguese or Dutch speaker with sales experience?
Are you a great communicator with a passion for helping people?
Join a team where you can make a real impact by keeping customers connected to a product they love. At MyHeritage, we’re looking for driven and empathetic individuals to join our Retention team and help our global customers continue their journey of family discovery.
As a Retention Representative, your primary role is to engage with paying customers who have requested a refund for their annual subscriptions, understand their concerns, and offer tailored solutions to retain them as valued members. Additionally, you will be responsible for promoting long-term subscription options that meet our customers’ needs.
You’ll thrive at MyHeritage if you’re:
At MyHeritage, we believe in making sure our people smile when they go to work. That's why we have:
About MyHeritage
MyHeritage is the world’s leading platform for family history discovery. We empower millions of people to uncover their heritage, enrich their lives, and connect with their roots. With innovative tools, billions of historical records, an affordable at-home DNA test, and AI-powered features, we create meaningful discovery experiences for users in 42 languages. Privacy is our priority, and our platform is trusted by tens of millions worldwide. Learn more at www.myheritage.com and see what it’s like to work with us on Glassdoor.
Benefits at MyHeritage Tel Aviv
Our employees enjoy a range of benefits to enhance work-life balance and well-being:
Please send your application in English.
#LI-Hybrid
Flexible Work Hours
Flexibility in shifts
Health Insurance
On-site gym and pilates classes
Well-stocked kitchens
Remote-Friendly
Hybrid work model with flexible working hours
MyHeritage is the leading platform for family history discovery, helping millions of users connect with their ancestry through innovative tools and billions of historical records. With features like affordable at-home DNA testing and AI-driven tools, it creates enriching experiences that celebrate personal heritage. Available in 42 languages, MyHeritage prioritizes user privacy and is trusted by tens of millions worldwide.
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Sales Representative Q&A's