Sales Point Supervisor

We are changing the way people buy or lease cars, fixing the largely broken used cars sector.

Spotawheel, an Endeavor company, is a trusted high-tech used cars B2C platform that redesigned the whole buy-sell process from scratch, ensuring value, transparency and customer satisfaction at the highest levels throughout.

Launched in 2015, we are currently incorporated in 3 countries, growing aggressively towards our mission of disrupting the €500 billion European market. Spotawheel has been recognized as one of Europe’s fastest-growing companies for three consecutive years, 2021, 2022 & 2023, by the Financial Times.

Unlike traditional used car dealers, we rely on advanced proprietary technology to be much more efficient and effective in the way we work, being able to sustain top vehicle quality and customer experience at large scale.

Our people at Spotawheel are our driving force, trusting them to meet and exceed our customers’ expectations. We invest in our people first and foremost, so that we can create a culture of excellence, recognition and ethics that is above all fun to be a part of.

We are looking for a results-driven Sales Point Supervisor to join our Sales Team in Thessaloniki. In this role, you will play a pivotal part in delivering an exceptional customer experience while driving revenue growth. You will lead, supervise, and coordinate the Sales Team to consistently meet and exceed sales targets.

Your Key Responsibilities will be to:

• Ensure a high-quality customer experience by understanding customer needs, building strong relationships and providing effective solutions
• Resolve complex customer issues or escalations when needed 
• Ensure achievement of sales targets, quotas and overall business goals
• Analyze and report on sales performance and KPIs on a weekly, monthly, and quarterly basis to support management decision-making
• Contribute to the delivery of optimal customer service by recruiting, training and retaining customer-focused sales personnel
• Provide strong leadership to the sales team by setting clear expectations, offering guidance, mentoring and supporting the professional development of team members
• Represent the company as a brand ambassador, promoting its values, services, and market leadership

Requirements

• Bachelor’s degree in business administration, business, or related field preferred
• Minimum of 5 years’ experience in sales, customer support, client services, or a related role
• Proven track record of achieving and exceeding sales targets
• Experience in the automotive industry will be considered a plus
• Prior experience managing a team is desirable
• Strong customer-centric mindset with a focus on service excellence
• Excellent verbal and written communication skills 
• Results-driven mindset with strong troubleshooting and problem-solving abilities
• Solid understanding of company services, values and market positioning
• Strong multitasking abilities with excellent time management and prioritization skills

Benefits

• Spotawheel Stock Option Plan
• Group Health Insurance Program
• Daily exposure on top-notch technologies, practices and methodologies
• Professional development plan & specialization in a high-demand market
• Unlimited support to achieve your personal aspirations
• Values based, fun and fast-paced environment