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Cermati.com

Sales Perfomance Monitoring Team Leader

Indonesia
contractor Remote

TLDR

Oversee daily performance of Sales Performance Officers, lead team activities for effective collaboration, and handle complex customer issues to improve communication skills.

  • Oversee the daily performance of Sales Performance Officers and ensure all operations run according to company rules and targets.
  • Provide guidance and training to team members to improve their communication skills and customer interaction.
  • Lead and coordinate all team activities to ensure solid teamwork and effective collaboration in achieving shared goals.
  • Handle more complex issues or customer complaints that cannot be resolved by the team, and escalate them when necessary.
  • Prepare and submit reports on team performance to the supervisor.
  • Minimum education: Bachelor Degree or equivalent.
  • At least 2 years of experience in a similar or related role.
  • Strong communication skills.
  • Good leadership abilities.
  • Familiar with spreadsheets and Microsoft Excel.
 Cermati.com

Cermati.com is a financial technology startup that operates as a comprehensive online marketplace, making it easy for Indonesians to find and apply for a wide range of financial products. By streamlining access to loans, credit, and other financial services, Cermati.com is committed to promoting financial inclusion and simplifying the financial decision-making process in Indonesia.

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