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Cermati.com

Sales Perfomance Monitoring Team Leader

Central Jakarta , Indonesia
contractor

AI overview

Lead a team of Sales Performance Officers, enhancing their performance through training and collaboration while addressing complex customer issues and reporting on team performance.
  • Oversee the daily performance of Sales Performance Officers and ensure all operations run according to company rules and targets.
  • Provide guidance and training to team members to improve their communication skills and customer interaction.
  • Lead and coordinate all team activities to ensure solid teamwork and effective collaboration in achieving shared goals.
  • Handle more complex issues or customer complaints that cannot be resolved by the team, and escalate them when necessary.
  • Prepare and submit reports on team performance to the supervisor.
  • Minimum education: Bachelor Degree or equivalent.
  • At least 2 years of experience in a similar or related role.
  • Strong communication skills.
  • Good leadership abilities.
  • Familiar with spreadsheets and Microsoft Excel.
Cermati.com

Cermati is a financial technology (fintech) startup based in Indonesia. Cermati simplifies the process of finding and applying for financial product by bringing everything online so people can shop around for financial products online and can apply online without having to physically visit a bank.Our team hailed from Silicon Valley Tech companies such as Google, Microsoft, LinkedIn and Sofi as well as Indonesian startups such as Doku, Touchten. We have graduates from well known universities such as Universitas Indonesia, ITB, Stanford, University of Washington, Cornell and many others. We are building a company with the same culture of openness, transparency, drive and meritocracy as Silicon Valley companies. Join us in our cause to build a world class fintech company in Indonesia.

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