Cermati.com
Sales Perfomance Monitoring Team Leader
TLDR
Oversee daily performance of Sales Performance Officers, lead team activities for effective collaboration, and handle complex customer issues to improve communication skills.
- Oversee the daily performance of Sales Performance Officers and ensure all operations run according to company rules and targets.
- Provide guidance and training to team members to improve their communication skills and customer interaction.
- Lead and coordinate all team activities to ensure solid teamwork and effective collaboration in achieving shared goals.
- Handle more complex issues or customer complaints that cannot be resolved by the team, and escalate them when necessary.
- Prepare and submit reports on team performance to the supervisor.
- Minimum education: Bachelor Degree or equivalent.
- At least 2 years of experience in a similar or related role.
- Strong communication skills.
- Good leadership abilities.
- Familiar with spreadsheets and Microsoft Excel.
Cermati.com is a financial technology startup that operates as a comprehensive online marketplace, making it easy for Indonesians to find and apply for a wide range of financial products. By streamlining access to loans, credit, and other financial services, Cermati.com is committed to promoting financial inclusion and simplifying the financial decision-making process in Indonesia.
Team Leader