POSITION SUMMARY:
The Sales and Operations Training Specialist at barre3 is responsible for designing, developing, and delivering comprehensive training programs on all sales and studio operations processes, managing the operations onboarding of new studio owners, and providing continuous education to the franchise network. This role ensures operational excellence and sales performance by implementing technology systems, conducting audits to maintain brand standards, and tracking key performance indicators (KPIs). The Specialist acts as a crucial consultant, supporting studio scalability and collaborating cross-functionally to achieve alignment and successful execution across the entire barre3 network.
CORE KPIs & ACCOUNTABILITY
- Opening Speed: Helping new owners finish their operations training in order to open their doors on schedule.
- Improved Sales Conversion: Improving the % of new visitors who convert to an ongoing purchase
- Training Use: Making sure the network is implementing and optimizing the tools and playbooks we provide - in particular for studio staff
- Consistency: Checking that all studios are following our "Proven Playbooks" and brand standards.
- Customer Loyalty: Tracking how our training improves client retention
KEY JOB RESPONSIBILITIES:
1. Teaching Sales & Daily Operations
- Simple Guides: Create easy-to-read manuals, videos, and checklists for everything from selling memberships to opening the front door.
- Lead Training: Run upbeat, helpful training sessions (online and in-person) for owners and their managers.
- New Owner Support: Lead the training path for new owners to make sure their first few months go smoothly.
- Ongoing Learning: Keep existing studios updated on new products or better ways to work so they stay ahead.
2. Business Coaching & Support
- Practical Playbooks: Improve our manuals to make running a studio "Easy and Optimized".
- Helping Studios Scale: Give owners the tools they need to grow from one studio to multiple locations while keeping the same high quality.
- Problem Solving: Collaborate with Franchise Business Coaches to identity solutions to issues that are identified through coaching programs
3. Technology & Best Practices
- New Tools: Help studios learn and use our software and technology (like our booking and learning platforms).
- Quality Checks: Visit studios (virtually or in person) to see where we can help them improve their sales or client experience.
- Resource Library: Maintain the operations LMS (HUB) so owners can find everything they need to run their business.
4. Looking at Results & Teaming Up
- Track Success: Review numbers to see if our training is actually helping improve revenue and client retention
- Listen to Feedback: Talk to studio teams to find out what they need and make our training even better.
- Work Together: Partner with our Marketing, FBC and Training teams to ensure what we teach matches our brand goals.
WHO YOU ARE
- A Supportive Coach: You love helping people learn new things and watching their business succeed.
- Practical & Clear: You can take a complex process and explain it in a way that is simple and encouraging.
- Driven by Results: You like looking at numbers to see how we can do better.
Requirements
REQUIRED QUALIFICATIONS:
- Alignment with barre3 Core Values: Practice Authenticity, Stronger Together, Love of Learning, Give Generously, Make It Happen
- 3+ years experience in operation management for franchise, fitness, retail or hospitality - preference given to experience within a barre3 studio.
- Experience with real estate and construction preferred
- Desired experience in Data and Analytics, reporting and analyzing complex data sets to make decisions
- Excellent communication skills including presentation, persuasion, and negotiation skills required in working with the client and coworkers, including the ability to communicate effectively and remain calm and courteous under pressure.
- Ability to work collaboratively in a team environment with a spirit of cooperation.
- Ability to work independently on projects from start to finish.
- Ability to take direction and constructive feedback.
Benefits
ABOUT BARRE3
Barre3 is a fitness company building communities based on body positivity and inclusivity—and this starts with the workplace.
OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION
Community is at the core of barre3, and we believe that a culture of well-being can only thrive when we collectively embrace diversity and inclusion across all races, genders, gender identities, sexual orientations, ages, cultures, religions, abilities, bodies, socio-economic statuses, and experiences. We acknowledge there is more we can do to create an environment in which all people are seen, all voices are valued, and all individuals are treated with compassion, respect, and dignity. We commit to do the work.
WHAT YOU GET:
- A flexible, remote working environment
- Generous medical, dental and vision plans
- Paid holidays, sick and vacation time to empower a healthy work-life balance
- A competitive salary with 401k company-matching, because we care about your future
- Free unlimited access to barre3 online and Portland barre3 classes
