The Sales Operations Support Specialist provides essential, service-oriented support to our sales teams and acts as the first line of assistance for day‑to‑day operational needs. The ideal candidate is detail‑oriented, adaptable, self-directed, and brings strong problem‑solving skills. This role combines hands-on operational support with system administration, process coordination, and real-time troubleshooting.
Responsibilities
- Provide sales reps with timely support on tools, processes, and inquiries, in a fast-paced, dynamic environment.
- Deliver responsive, proactive support to remove operational roadblocks and enable sales reps to focus on selling.
- Demonstrate patience and strong interpersonal skills. Maintain professionalism and composure while handling multiple requests in a fast-paced environment.
- Flexible and able to adapt as responsibilities shift (“go with the flow”).
- Highly organized, detail-oriented, and able to prioritize multiple tasks.
- Assist with maintaining data accuracy and integrity in Microsoft Dynamics CRM, ensuring smooth functioning of sales workflows.
- Help maintain clear documentation for sales support procedures, FAQs, and common troubleshooting topics.
- Collaborate with cross-functional teams to resolve operational issues and act as a liaison to escalate and resolve complex issues when needed.
- Comfortable working on a team in an individual producer role.
- Support sales reps with a focus on streamlining workflows and improving productivity.
- Troubleshoot issues with a “detective mindset,” attempting to diagnose before escalating.
- Comfortable making mistakes as part of the learning process, open to adapting as processes change, and proactive about collaborating to find solutions.
Qualifications
- Bachelor’s degree in business or related fields, or equivalent experience.
- 1–5 years of professional experience, ideally in operations
- Basic technical acumen and familiarity with Microsoft Office and sales tools (preferably Dynamics CRM)
- Hands-on data analysis, querying and reporting experience
- Exceptional written and verbal communication skills, with the proven ability to effectively communicate with all management levels
- Self-driven and able to learn independently
- Strong written and verbal communication skills, with the ability to work effectively across all levels of the organization.
