Sales Operations Specialist

The Mission

AllCare AI is an AI-powered healthcare delivery platform that brings the full clinic directly to seniors — where they live. We partner with CCRCs, Independent Living communities, and senior living operators across California to make enrollment seamless and care accessible. We don’t just coordinate care — we deliver it.

We are growing fast. Demand for our model is outpacing capacity, and our Consumer division is expanding quickly. To do that at scale, we need our operational handoffs to be airtight — every patient record complete, every consent confirmed, every eligibility check cleared before a provider ever walks through the door.

The Opportunity

This is not a support role. This is an operational readiness role.

As a Sales Operations Specialist on the Consumer division team, you sit at the intersection of sales and clinical delivery. You are responsible for ensuring that every patient moving through the enrollment pipeline is fully ready for care — consents completed, eligibility verified, and all documentation accurately recorded in the CRM — before providers are dispatched. A missed consent or an eligibility gap does not just create an administrative problem. It disrupts care delivery and puts the clinical team in a difficult position. You are the check that prevents that.

You will also own performance reporting for the Consumer division — tracking enrollment activity, pipeline health, and team attainment to give leadership the visibility they need to make fast, informed decisions.

Important: this role operates on US Pacific hours (9am–6pm PST), which corresponds to evening and night hours in Egypt. We work this way because the role requires daily collaboration with the US-based team. We are transparent about this upfront — if this schedule doesn’t work for you, this is not the right fit. If it does, you will be part of a fast-moving team that values your work and invests in your growth.

What This Looks Like Day-to-Day

Own the CRM.

Maintain accuracy and completeness across all Consumer division records — patient profiles, enrollment status, pipeline stages, activity logs, and documentation. When a record is incomplete or incorrectly staged, you catch it and resolve it before it creates a downstream problem.

Manage patient consents.

Verify that consent documentation is complete, correctly recorded, and up to date for every patient in the enrollment pipeline. Nothing moves to clinical handoff without consent in place. You are the final check on that.

Run eligibility checks.

Conduct and track eligibility verifications for patients prior to provider dispatch. Identify gaps or discrepancies early, coordinate resolution with the relevant team members, and ensure eligibility status is accurately reflected in the system.

Own the handoff.

Ensure that every patient transitioning from enrollment to clinical care has a complete, clean record — consents confirmed, eligibility cleared, documentation filed — so providers can walk in prepared. A smooth handoff is your accountability.

Report on performance.

Maintain reporting on enrollment activity, pipeline health, consent completion rates, and team attainment. Prepare summaries for weekly check-ins and quarterly reviews. Surface trends and flag issues before they escalate.

Requirements

Who This Is For

Healthcare Professionals.

You hold a pharmacy degree. This is a hard requirement. AllCare AI delivers pharmacy services as part of its care model, and this role requires someone who understands the clinical and operational language of what we track — not just the data behind it.

You have 3–5 years of experience in sales operations, healthcare operations, CRM administration, or a similar role. You understand how enrollment or patient-facing workflows operate and what it takes to keep records accurate under volume.

Owners, Not Ticket-Closers.

You don’t wait to be asked. If you see a data problem, you fix it. If a report is missing, you build it. You take responsibility for the accuracy of what you produce and the systems you manage.

Clear Communicators.

You can translate data into plain language. The people reading your reports are sales and operations leaders, not analysts. You make the numbers easy to act on.

Disciplined Remote Operators.

You thrive in an async-heavy, remote environment. You manage your time independently, communicate proactively, and deliver without needing close supervision. You are comfortable working US Pacific hours from Egypt on a permanent basis.

Detail-Oriented.

You notice when something is off. Duplicate records, misclassified stages, inconsistent naming conventions — these things bother you, and you do something about them.

Requirements

•  Pharmacy degree required — candidates without a pharmacy background will not be considered

•  3–5 years of experience in sales operations, healthcare operations, CRM administration, or a similar role

•  Strong hands-on experience with CRM platforms (Salesforce or HubSpot strongly preferred)

•  Experience managing or verifying patient documentation, consents, or eligibility in a healthcare or clinical setting is strongly preferred

•  Comfortable working with reporting tools — CRM-native reports, Excel, or Google Sheets

•  Strong written and spoken English — you will communicate daily with a US-based team

•  Comfortable working US Pacific hours (9am–6pm PST) on a full-time, permanent basis

Benefits

Compensation & Benefits

Monthly base salary of $800–$1,000 (determined based on experience), plus a performance bonus tied to team results.

•  Fully remote position

•  Consistent schedule with a high-growth US healthcare company

•  Direct access to senior leadership and meaningful visibility into company performance