Sales Operations Specialist

Job Summary

The Sales Operations Specialist is primarily responsible for conducting a high volume of daily
qualification calls to newly registered leads, ensuring timely first contact, accurate data capture,
and effective lead qualification. The role also supports sales and operations activities when
needed, including deal management, verification, and CRM workflows. The core focus of this
position is qualification calls, while additional responsibilities may be assigned in the near future
or based on business needs.

Responsibilities

• Conduct a high volume of daily qualification calls to newly registered leads.
• Assess customer eligibility by gathering required business and company information.
• Ensure accurate documentation of call outcomes and customer details in the CRM.
• Maintain timely follow-ups according to the defined qualification process.
• Meet daily and monthly call targets and quality standards.
• Maintain a strong Average Time to First Touch, ensuring first contact is made within 1
• hour, in line with SLA requirements.
• Achieve and maintain a Lead-to-Qualified Conversion Rate of over 50%.

Qualifications

•  Strong communication skills with the ability to handle a high volume of calls daily.
•  High attention to detail and data accuracy.
•  Ability to follow structured processes and SLAs.
•  Experience with CRM systems (HubSpot preferred).
•  Ability to work under pressure and manage priorities effectively.
•  Strong sense of ownership, accountability, and teamwork.