Sales Operations Specialist - Goodyear

Located in Goodyear, 1stMILE is a pioneering FinTech (Financial Technology) company that's been transforming the automotive industry for over 25 years. While other companies are just entering the space, we've spent nearly three decades perfecting innovative financial software and technology solutions that drive real results. As a leader in automotive FinTech, we combine the stability of an established company with the energy and growth opportunities of a dynamic technology innovator. 

What We Do 
We're not just another software company - we're a FinTech powerhouse that's 
revolutionizing how automotive repair businesses handle their finances and operations. 
Our SaaS solutions transform how shops manage their money, metrics, and growth. For 
over 25 years, we've continuously evolved our cutting-edge financial technology to help 
shop owners maximize their profitability and streamline their operations. By combining 
advanced financial technology with deep industry expertise, we deliver solutions that drive 
real bottom-line results for our clients. 

We are seeking a detail-oriented and analytically-minded Sales Analyst / Sales Operations Team Member to optimize our sales processes and provide data-driven insights that drive revenue growth. This role will serve as the backbone of our sales organization for creating and assigning leads, managing CRM sales tasks and ensuring our team has the tools, data, and processes needed to succeed.

Key Responsibilities

CRM Management & Administration

• Maintain data integrity and hygiene within the CRM, including regular audits and cleanup
• Configure CRM dashboards, workflows, and automation to support sales processes
• Train sales team members on CRM best practices and proper usage
• Troubleshoot technical issues for sales and coordinate with CRM vendor support when needed

Sales Reporting & Analytics

• Design, build, and maintain dashboards and reports to track key sales metrics and KPIs
• Provide regular sales performance reports to leadership (daily, weekly, monthly, quarterly)
• Analyze sales trends, pipeline health, conversion rates, and win/loss patterns
• Generate forecasts and predictive analytics to support strategic planning
• Create ad-hoc reports and analyses as requested by sales leadership
• Present findings and recommendations to stakeholders in clear, actionable formats

Territory & Quota Management

• Design and implement territory alignments based on geography, industry, account size, or other criteria
• Conduct territory analysis to ensure balanced coverage and optimal resource allocation
• Model territory changes and assess impact before implementation
• Maintain territory assignment documentation and communicate changes to the team

Sales Process Optimization

• Document and standardize sales processes and methodologies
• Identify bottlenecks and inefficiencies in the sales cycle
• Recommend and implement process improvements to increase productivity
• Develop and maintain sales playbooks, templates, and enablement materials
• Support the implementation of new sales tools and technologies

Cross-Functional Collaboration

• Partner with Marketing to track lead generation, conversion, and ROI
• Collaborate with Finance on revenue recognition, forecasting, and budgeting
• Work with Product teams to communicate customer feedback and feature requests
• Coordinate with Customer Success on account expansion and retention metrics

Required Qualifications

Experience

• 3-5 years of experience in sales operations, sales analytics, or related role
• 3-5 years of Microsoft Dynamics experience (required) 
• Preferred experience with Maplytics in the Field Sales Team environment
• Track record of building reports, dashboards, and providing actionable insights

Technical Skills

• Advanced proficiency in CRM platforms (Dynamics 365 required)
• Expert-level Excel/Google Sheets skills (pivot tables, VLOOKUP, formulas, data modeling)
• Preferred experience with data visualization tools (Power BI, Looker, or similar)
• Familiarity with sales engagement platforms and sales intelligence tools

Analytical & Problem-Solving Skills

• Strong analytical mindset with ability to translate data into business insights
• Excellent attention to detail and commitment to data accuracy
• Ability to identify trends, patterns, and anomalies in complex datasets
• Critical thinking skills to solve problems and optimize processes

Communication & Interpersonal Skills

• Clear and concise written and verbal communication abilities
• Ability to present complex information to non-technical audiences
• Strong collaboration skills and ability to work cross-functionally
• Customer service orientation when supporting sales team members

Personal Attributes

• Self-starter who can work independently with minimal supervision
• Highly organized with strong project management capabilities
• Ability to manage multiple priorities and meet deadlines
• Adaptable and comfortable with change in a fast-paced environment

Preferred Qualifications

• Bachelor's degree in Business, Statistics, Data Analytics, or related field
• Experience in a B2B and SaaS sales environment

Success Metrics

• CRM data accuracy and adoption rates across sales team
• Timeliness and accuracy of sales reports and forecasts
• Impact of process improvements on sales cycle time and conversion rates
• Sales team satisfaction with systems, tools, and support
• Quality and actionability of insights provided to leadership

Reporting Structure

This position reports to the VP of Sales

Why Join 1stMILE's FinTech Revolution:
· Join a proven leader with 25+ years of industry innovation 
· Work with cutting-edge financial technology that delivers measurable results 
· Build your career in the fast-growing FinTech sector 
· Enjoy the stability of an established company with the growth potential of a technology innovator 
· Make a real impact on an essential industry 

Ready to transform the automotive industry through innovative FinTech solutions? Join 
1stMILE and be part of a company that is a leading financial technology and software 
solutions provider.

This position description is a synopsis of the general duties required by this position. This position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member as some duties may be unplanned or unforeseeable responsibilities may arise.

1st Mile, LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, citizenship, family or medical care leave, gender identity or expression, marital status, medical condition, national origin, physical or mental disability, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy) or any other characteristic protected by applicable local laws, regulations and ordinances. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.