Sales Operations Specialist, Deal Execution

About AvePoint: 

Beyond Secure. AvePoint is the global leader in data security, governance, and resilience, going beyond traditional solutions to ensure a robust data foundation and enable organizations everywhere to collaborate with confidence. Over 25,000 customers worldwide rely on the AvePoint Confidence Platform to prepare, secure, and optimize their critical data across Microsoft, Google, Salesforce, and other collaboration environments. AvePoint’s global channel partner program includes approximately 5,000 managed service providers, value-added resellers, and systems integrators, with our solutions available in more than 100 cloud marketplaces. To learn more, visit www.avepoint.com.

At AvePoint, we are committed to investing in our people. Agility, passion and teamwork set us up to do our best work and foster a culture where you are empowered to craft your career, make an impact, and own (y)our future. Unleash the power of you!

About the role:  

As a Revenue Operations Specialist, you will be responsible for providing front line support for our go-to-market teams (Sales, Channel and Customer Success) answering questions and completing tasks related to our sales process, policies and deal fulfillment. In this role you will be a part of a larger Global Revenue Operations team tasked with driving revenue through operational efficiencies, insight gathering and software administration. 
 
Specific Responsibilities Include, But Are Not Limited To 
 

• Respond to tickets submitted to Sales Operations (For example: sales support questions, account reassignments, and other general items, most of which are listed below) 

• Re-assign and escalate tickets to other team members when needed 

• Data entry in CRM for sellers and operations (i.e. Employee Counts, Account Segmentation, Territory Updates) 

• Managing renewal metadata updates in CRM 

• Deal processing support and ensure accuracy in opportunity data inputs for correct closing procedures 

• Microsoft operations support (Co-Sell deal routing, co-sell deal review, PRACR reporting) 

• Tool licensing updates (Additions & deletions of user accounts for onboarding and offboarding) 

• Product SKU management for direct & channel sales. Inclusive of short term & long-term promotions by product type, geographies, partner type, etc. 

• Quote building support for any team member creating quotes (Mainly, but not limited to: direct & in-direct sellers, customer success team, sales management). 

• Communicate new and updated product SKUs & marketing content to distributors in timely manner 

• Review distributor billing discrepancies and advise both internal and external accounting teams of findings and adjust invoices/COP/CRM as necessary; approve refunds/credits 

• Troubleshoot why CMP orders did not successfully provision; modify subscriptions when necessary in COP/CRM; liaise with distributors and partners to guide them on how to resolve certain issues; clean up COP and/or CRM alongside CRM Admins & Cloud Ops Support 

• Basic reporting/data pulls (i.e. Top customers/top opportunities) 

Other qualities you’ll need to be a fit for this role include: 
 

• Bachelor’s degree (preferred) 

• 1-2 years’ experience in coordination and operational support (preferable “go-to market” teams like Sales, Customer Success, etc.) 

• Excellent communication and listening skills 

• English needs to be used as a working language; fluent in oral and written English with good interpersonal skills 

• Positive attitude and drive for problem-solving 

• Impeccable organization and time management skills 

• Self-motivated in a teamwork context 

• Strong working knowledge of MS Office, particularly Excel 

• Working knowledge of a CRM Database preferred (e.g. Dynamics, Salesforce) 

• Amenable to work night shift for the first 3 months of training 

About AvePoint

Collaborate with confidence. AvePoint provides the most advanced platform to optimize SaaS operations and secure collaboration. More than 9 million cloud users rely on our solutions. Our SaaS solutions are also available to managed service providers via more than 100 cloud marketplaces, so they can better support and manage their small and mid-sized business customers. Founded in 2001, AvePoint is a five-time Global Microsoft Partner of the Year and headquartered in Jersey City, New Jersey. For more information, visit https://www.avepoint.com.