Why Work at SMA America

At SMA America, we believe in Energy that Changes. Since 1981, we’ve been developing innovative solar technology that simplifies, secures, and enhances the performance of photovoltaic systems — all while pushing the boundaries of what’s possible in clean energy.

But we’re not just transforming power — we’re empowering people.

We’ve built a culture where bold ideas are welcomed, collaboration is second nature, and your career growth truly matters. With our Rocklin, CA headquarters as the hub, we offer a hybrid work model, competitive benefits, and a team-driven environment where your impact is seen and felt.

Whether you’re a sales expert, service pro, or engineering innovator, if you’re ready to join a purpose-driven team committed to shaping the future of energy — we’d love to meet you.

PURPOSE OF THE POSITION

The Sales Operations Program Manager provides ongoing operational support to the Managing Directors, Sales Directors and sales team within the North America region. The Sales Operations Program Manager ensures the enablement, implementation and governance of processes, policies and procedures for accurate forecasting, robust pipeline supervision, and other sales operations.

PRIMARY DUTIES / RESPONSIBILITIES

Ensure accurate demand planning, pipeline management, and monitor performance to enable sales targets are exceeded across the region.
Compiles high-end reports and dashboards to sales leadership.
Collaborate with sales leadership to ensure all operational components are in place for sales strategy and driving outcomes to achieve sales target deliverables.
Assists in the development, training, and rollout of latest sales features within our CRM system.
Provides regional feedback to the global sales teams concerning sales insights, market requirements, local developments, and competitor analysis.
Strategize ways to remove any operational barriers that may impede success of the sales teams and achieving sales targets.
Identifies complex issues where analysis of situations or data requires an in-depth knowledge of the company.
Monitors, coordinates and controls the monthly forecast process for the region.
Drives continuous improvement initiatives across the organization to optimize processes and increase efficiency.
Optimize demand and inventory planning throughout the region.
Assist in the creation and drive the process of the regional Sales budget.
Create monthly reports for sales leadership and assist with the Quarterly Business Review process both internally and externally.
Assists in maintaining pricing processes throughout the region throughout the region.
Other duties may be required or assigned.

Education & Experience Requirements

A bachelor’s degree or relevant years of experience are required (business field preferred).
At least 3 years of working experience in a similar role, ideally in an international environment.
Experience in collaborating with Senior Management roles.

Qualifications & Skills

Knowledge of the solar industry and solar inverters is preferred.
Experience with customer service and a commitment to delivering exceptional customer experience.
Strong analytical and critical thinking skills, with the ability to identify and mitigate risks and drive continuous improvement initiatives.
Proficiency in the English language, both written and verbal, is required. Spanish and German language skills are a plus.
Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel, Projects) is required.
Organized, attention to detail, and a high level of accuracy are required.
Proficiency with Sales Force is a plus.
Ability to work in a fast paced, dynamic environment.
Ability to analyze and solve problems effectively and work independently with minimal supervision.
Ability to facilitate effective meetings and manage multiple projects simultaneously.
Ability to collaborate with internal business units, stakeholders, and Key Account personnel.
This position may require periodic domestic and international travel.

WE OFFER

Salary Range: $100,000-$115,000 annually, depending on experience and qualifications
Comprehensive benefits including health, dental and vision coverage (including $0 premium options)
401(k) plan with company match
Dedicated Hybrid Schedule: In-Office Tuesday and Thursdays; remote on Monday, Wednesday, and Fridays
Opportunities for professional development and training
Inclusive, collaborative, and innovative work environment

Our EEO Policy

We are an equal opportunity employer and we make our employment decisions on the basis of merit and without regard to one’s race, color, creed, sex (includes gender, pregnancy, childbirth and related medical conditions), gender identity, religion, marital status, age (over 40), national origin or ancestry, physical or mental disability (includes HIV/Aids), medical condition (cancer, genetic characteristics), veteran’s status, sexual orientation, or any other consideration made unlawful by law.

In accordance with applicable law protecting qualified individuals with known disabilities, SMA will attempt to reasonably accommodate qualified applicants with known disabilities, unless doing so would create an undue hardship on SMA. Any qualified applicant with a disability who believes he or she requires an accommodation in order to perform the essential functions of the job for which he or she is applying should identify the accommodation(s) needed in the application.

Our Privacy Policy

During your job application or recruitment process with us: (a) SMA may collect your personal information directly from you, such as when you submit your application and resume on our online portal or when you have job interviews with us. We may also obtain your personal information from third parties, including but not limited to your former employers, background or employment check service providers or third-party recruiters; and, (b) SMA may use or process applicants' personal information for relevant purposes including but not limited to general communications with you, identity verification, background or employment checks, determination of eligibility, and making hiring decisions. For successful job applicants who become SMA’s staff, we may retain and integrate your personal information collected during the recruitment process into your records at SMA. For unsuccessful job applicants, [SMA may retain your application for internal records or for future recruitment purposes].

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act of 2018, as amended including by the California Privacy Rights Act of 2020, and its implementing regulations (the “CCPA”). This Company Personnel and Covered Individuals Privacy Notice for California Residents issued by SMA is applicable to you and explains your CCPA rights and our collection, use or disclosure of your personal information.

If you have any question regarding our privacy policy, please contact us at [email protected]

Sales Operations Program Manager

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