Sales Operations Manager

About us

Yellow Card is the largest and first licensed stablecoin-based infrastructure provider, operating in 20 African countries and the emerging markets. Our mission is to empower businesses of all sizes, making it easier for them to make international payments, protect their financial assets, manage their treasury function, and access hard currency liquidity.

We are creating “financial infrastructure that works”, disrupting the financial services industry by offering innovative solutions designed to meet the distinct needs of – and real-world challenges faced on a daily basis by – our customers. Leveraging the power of stablecoins pegged 1:1 to the U.S. dollar (e.g., USDC, USDT, and PYUSD), we deliver our innovative solutions through our commercial trading function, our B2B products (i.e., our Payments API & Treasury Portal).

Type of person

Critical thinker, organised and driven, with a strong knowledge domain. Dedicated and passionate about their job, humble, and a real team player.

Key responsibilities 

Duties include, but are not limited to.

• Maintain and update sales records, customer databases, and CRM systems. 
• Generate sales reports, performance metrics, and other relevant documentation for analysis and decision-making.
• Identify opportunities for process improvement and efficiency gains, implementing changes to enhance operational effectiveness.
• Provide accurate pipeline and forecast updates to the Head of Sales or Senior Management team to support business planning.
• Create low-code interventions, internal toolkits, standards, and guidelines that assist sales teams, allowing teams to scale operations and increase profitability.
• Provide administrative assistance to the sales team
• Coordinate with other departments to facilitate sales operations and drive delivery of projects to deadlines, with a focus on ensuring go-live with Diamond and P1 accounts.
• Customer Interaction on an as-needed basis
• Handle ad-hoc administrative tasks as required. 

Requirements

•  Degree in Business Administration, Sales, or a related field preferred.
• 5+ years of experience in a sales support or customer service role.
• Excellent organisational and communication skills, proficiency in office software and CRM systems, and strong problem-solving abilities.
• Customer-focused, detail-oriented, and capable of working in a fast-paced environment.

What We Offer

• Impactful and Purposeful Work: You will be helping to drive financial inclusion across Africa.
• Remote-First Flexibility: We embrace a fully remote work environment.
• Global & Diverse Team: You will have the opportunity to work with talented professionals from 25+ countries across the world, in a multicultural and collaborative environment.
• Learning & Development: Access to resources, support, and autonomy to grow professionally.
• Mental Health Support Services: Your mental well-being matters to us.
• Compensation & Benefits: We offer competitive compensation and meaningful health coverage, and all full-time employees are participants in our stock option plan.

Ready to Join Us?

Are you up for the challenge? Apply today and be part of shaping the future of FinTech. Let's innovate, disrupt, and lead together!