This role offers a unique opportunity to build and scale the Emerging AI Products sales team, contributing to Intercom's growth with strategic operations and data analysis.
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.
Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.
We’re looking for an analytical, curious, and impact-driven Sales Operations & Strategy Manager to join our Revenue Operations team. Our departmental mission is to empower Intercom’s go-to-market teams with the systems, insights, and strategies that drive predictable revenue growth and create exceptional customer experiences. This is a unique opportunity to build and scale the new Emerging AI Products sales team at Intercom.
You’ll be the founding sales operations and strategy team member supporting this organisation, responsible for defining the operations playbook, building cross-functional relationships, and establishing the foundations that enable our sales team to bring new AI products to the market.
In this role, you will be the strategic partner to our head of Sales, Emerging AI products and their global organization. This unique opportunity places you at the forefront of data, process optimization, and strategy execution, directly contributing to our fast-growing sales team achieving ambitious targets. You’ll manage complex workflows end-to-end, bring structure to ambiguous problems, and connect data to the broader business context. This is a chance to significantly influence Intercom’s growth trajectory, deliver improved efficiencies for Sales, and work in a dynamic, AI-first, data-driven environment.
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
#LI-Hybrid
Policies
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
Education Stipend
If there’s something important to you that’s not on this list, talk to us!
Free Meals & Snacks
We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen.
Health Insurance
Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents.
MacBooks standard; Windows optional for some roles
MacBooks are our standard, but we also offer Windows for certain roles when needed.
Paid Parental Leave
Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones.
Intercom builds AI-driven customer service solutions that empower businesses to deliver exceptional customer experiences. Its platform is designed for companies of all sizes looking to enhance their customer engagement and satisfaction. By leveraging advanced technology and insights, Intercom is reshaping how businesses interact with their customers.
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Sales Operations Manager Q&A's