Sales operations Manager EMEA

Mission

As Sales Operations Manager, you will support the EMEA sales team’s target achievement by driving sales excellence and efficiency. You will play a key role in ensuring rigorous governance execution, providing sales teams and sales leaders with insightful facts and metrics, and by allowing sales reps to focus on selling and closing in a efficient way. You will also leverage your skills to support Global Sales operations Manager on global processes and analytics and contribute to sales operations WW performance and efficiency by leveraging local initiatives (new processes, reportings, analysis etc.)

Tasks & responsibilities

Sales Process and governance: 

• Maintain and ensure proper implementation of Global Sales policies, procedures, and any sales-related resource material. Ensure discipline with regards to process and rules execution;
• Proactively contribute to global sales team efficiency by proposing any new (or updated) process to solve any identified major pain points;
• Calculate commission payments and support an escalation process for disputes.

Reporting:

• Support regional sales leader and sales teams in achieving their goal and sales target by providing them insightful metrics and visibility on sales goals and achievements (target, pipeline, forecast, identified area of risk, etc.);
• Leverage analytical skills to support Global Sales Operations Manager on analytical tasks by creating new or improving existing reports and analysis;
• Leverage local work to convert it into globally applicable deliverables and processes;
• Support sales management (Sales leader, sales manager, CRO, Global sales ops) in defining the GTM strategy by conducting insightful analysis on local EMEA markets and customers and providing concrete action plan;
• Provide c-level / investors with appropriate reports (weekly, monthly, as well as ad hoc requests)

Sales enablement:

• Train new sales team members for sales excellence (rules, processes and tools);
• Manage local deployment of HQ initiative and sales enablement program, while also proactively adapting global programs to local needs, market and specificity.

Requirements

Professional Background :

• 5-year experience in sales operations or business analyst;
• Experience in a fast-growing SaaS environment is a strong plus.

Skills & Abilities :

• Strong understanding of the sales process, preferably in a fast growing SaaS environment;
• Strong organizational and analytical skills;
• Ability to understand the strategic direction and goals of the Global Sales Leadership and support appropriate processes to facilitate achievement of business objectives;
• Ability to work with different teams, including finance and sales;
• Ability to work in a highly multicultural and international environment;
• Strong excel skills;
• Proven sales reporting skills;
• Professional English;
• Well-developed capabilities in problem-solving and crafting efficient processes.