Sales Operations Lead

About Zeal Group

Zeal Group is an award-winning FinTech organization offering a variety of products. Founded in 2017, we have grown to a team of 500+ employees across the globe 🌎
Our offices and presence are spread across Europe, Asia, North & South Africa, Middle East and South America, with our Technology hub located in Cyprus 🚀
We are a product and people focused company who are passionate about growth, innovative technology, and collaboration 🙌🏼
We are seeking an experienced Sales Operations professional to drive sales effectiveness and productivity across the company. The ideal candidate will possess a strong background in performance management, data analytics, and sales enablement within high-performance, results-driven industries such as Insurance or Real Estate. Proven experience managing operations for large-scale sales teams is essential.

What you will be doing

Key Responsibilities:

Performance Management & Sales Enablement:

• Develop, monitor, and optimize Key Performance Indicators (KPIs) for the sales team.
• Implement dynamic performance dashboards and establish a rigorous framework for regular performance reviews.
• Design and manage incentive compensation plans that are closely aligned with strategic company objectives.
• Develop and execute comprehensive sales training programs, focusing on product knowledge, sales methodology, and negotiation skills.
• Coach and empower sales managers and representatives to enhance overall team capabilities.

Sales Data Analysis:

• Conduct in-depth analysis of sales funnel health, conversion rates, win/loss trends, and regional performance.
• Build predictive models to forecast sales outcomes and identify opportunities for performance improvement.
• Translate complex datasets into actionable insights and strategic recommendations.

CRM System Optimization:

• Lead the management and ongoing evolution of the Customer Relationship Management (CRM) system.
• Standardize CRM workflows and ensure high data integrity to support accurate reporting.
• Oversee CRM training initiatives for new hires and the existing sales team.

Cross-Functional Collaboration:

• Partner with Sales Directors to implement sales best practices and optimize processes.
• Collaborate with the Finance department on sales goal setting, territory planning, and compensation structures.
• Liaise with the IT department to drive system integrations and optimize data architecture.

Requirements

• Bachelor's degree or higher in Business, Finance, or a related field is preferred.

• 8+ years of experience in sales operations or performance management, with a background in performance-driven industries such as Insurance, Real Estate, or Financial Services being highly advantageous.
• Demonstrated success in supporting and managing operations for large-scale sales teams (50+ people).
• Proficiency with the following tools:
• Data visualization tools (e.g., Tableau, Power BI)
• CRM systems
• Advanced Excel/Google Sheets
• A proven track record of enhancing sales productivity and efficiency.
• Fluency in Mandarin; strong English communication and exceptional presentation skills are required.