Sales & Operations Coordinator

Role Objective
Ensure seamless execution of trades post deal closure by managing MIS, collections, payments,
and coordination between clients and suppliers. Acts as the control tower ensuring capital discipline
and operational efficiency.|

Key Responsibilities

1. MIS & Reporting
• Maintain daily trading MIS (deals, dispatch, payments, outstanding)
• Prepare daily/weekly reports
• Ensure data accuracy and real-time updates
2. Collections
• Track customer-wise outstanding and due dates
• Ensure timely collections with strong follow-ups
• Coordinate with sales team for commitments
• Flag delays or risks proactively
3. Payments Management
• Coordinate supplier payments as per terms
• Ensure no delays impacting supply
• Work with finance team on payment planning
4. Client Servicing
• Act as SPOC post-deal for dispatch updates and issue resolution
• Ensure smooth customer experience and retention
5. Supplier Coordination
• Coordinate dispatch timelines and documentation
• Ensure timely shipment execution
• Resolve supply-side issues

KRAs / KPIs
• Collection efficiency
• MIS accuracy
• Payment timeliness
• Dispatch adherence
• Issue resolution TAT

Ideal Candidate Profile
• 1–4 years in trading/distribution/operations 
• Strong Excel and MIS skills
• Good coordination and communication
• High attention to detail