Sales Operations Analyst - US

As a member of the Global Sales Operations team at OnLogic, you will be working hand in hand with the Sales team to provide sales and customer support, onboard new customers, and coordinate custom services. You thrive in a fast-paced environment while managing multiple priorities and delivering excellent communication to both internal and external customers. You will put your account management, customer service, and project management skills to work as you engage with internal teams and our customers to ensure mutual success.

The team that you are joining is dynamic in their ability to execute across a wide range of skills centered around project management, order management, cross-functional continuous improvement, process design and implementation, customer onboarding, data analysis and reporting, and more. This full-time position will be located on site in either South Burlington, VT or Cary, NC.

In this role, you’ll be responsible for:

• Managing and executing on daily inbound requests to Sales Operations.
• Processing, editing, and managing customer orders consistent with company expectations.
• Preparing sales documents including quotes, vendor setup questionnaires, and other customer-facing documentation.
• Interfacing with customers and colleagues via email, video, and phone to deliver order and project updates, request information, or coordinate meetings as necessary.
• Coordinating custom services throughout the sales cycle consistent with customer and company expectations. 
• Organizing and driving custom projects associated with new deals. 
• Using your excellent communication and organizational skills to work effectively with OnLogic's technical, business, and procurement teams.
• Supporting and driving continuous improvement projects within GSO, Sales, and the greater company.

The team you will be joining: 

• Sales: Our sales team is made up of a range of highly-impactful roles, with opportunities to demonstrate great sales leadership and customer service at every stage of the sales cycle! Our sales roles include:
• Acquisition Team: Strategic Account Managers and Business Development Managers focused on prospecting, lead generation, and closing deals with new customers. 
• Inside Sales Team: Strategic Account Managers and Technical Sales maintain our inbound lead engine as a cornerstone of sustained growth through lead qualification, customer retention, and funnel management.
• Enterprise Accounts Team: Strategic Account Managers manage and grow key strategic accounts with complex solution selling and executive relationship management.
• Sales Operations: Process driven leaders who optimize our workflows and data driven approach in a rapidly scaling organization.

• Learn more about Life at OnLogic.

Requirements

• 1-3 years of prior experience in sales, project management, data analytics, and/or customer service.

• Bachelor's degree preferred.
• Experience working with a CRM (Hubspot) and an ERP system.
• A strong sense of individual accountability and ownership.
• Desire to contribute to a rapidly growing business.
• Ability to work in the U.S. without visa sponsorship.
  

Who we're looking for:

• You thrive in a fast paced team environment with shifting priorities while maintaining a high quality of work and attention to detail.
• You learn new processes quickly and efficiently and enjoy identifying possible process improvements, you are self-motivated to strategically and creatively solve problems.
• You are a team member who is driven by the need to deliver customer satisfaction. 
• You enjoy the challenge of Making it Possible with our sales team and customers every day, with a positive attitude of “yes we can.”
• You are aligned with OnLogic’s open culture. 
• You hold yourself and other team members accountable in a constructive manner to drive productivity and achieve established goals.

Who we are:

OnLogic employees have the opportunity to shape our future and drive impactful change. We design and manufacture specialized computers and hardware solutions for companies all over the world, helping them to make the seemingly impossible possible. Our computers are designed to work where others fail, and it's our vision to be the first choice in industrial computing. To make that vision a reality, we've built a team of ambitious problem solvers, guided by the company's core values of Open, Fair, Innovative, and Independent. We have an open office, open salaries, and strive to be fair and transparent in our decision making. We encourage input and feedback from every member of our team and look to improve ourselves and our business every single day.

Diversity is an essential element of our core values. Not just respecting, but actively embracing a variety of backgrounds, life experiences, and opinions, helps us foster innovation, enhances our problem-solving capabilities, and promotes learning and engagement among the members of our team. We strongly encourage those with diverse backgrounds to apply.

We are committed to providing a safe, inclusive, and harassment-free workplace for all employees. We do not tolerate any form of harassment, discrimination, or bias based on race, ethnicity, gender, sexual orientation, religion, disability, age, or any other protected characteristic.

To learn more about our values, our mission and what it's like to work at OnLogic, visit www.onlogic.com/careers.

Benefits

The salary range for this role is $58,000-$65,000. We determine final compensation based on discussions with applicants and their experience in similar roles. 

• A competitive Salary based upon your experience and the requirements of the role
• A comprehensive Benefits package
• 401k Plan with 3% Employer Contribution
• An Annual Profit Share Bonus 
• Paid Maternity & Paternity Leave, and Short & Long Term Disability
• Opportunity to Participate in our Employee Stock Purchase Plan
• A personal development plan created to help you (and us) grow

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