Sales Operations Analyst
TLDR
Reporting to the Head of Outbound / Revenue Operations, you'll manage the outbound sales engine's operations, ensuring sales team efficiency through structured processes and data.
1. Incentive & Compensation Tracking
- Calculate and track monthly/quarterly incentives for SDRs and AEs, ensuring alignment with attainment, SPIFFs, and comp plans
- Maintain accurate payout trackers, reconcile discrepancies, and partner with Finance/RevOps to ensure transparent, well-documented processes
- Own outbound performance reporting across activity, pipeline, and outcome metrics with clear dashboards in HubSpot and Sheets
- Deliver weekly insights and MBR data packs with trend analysis, outliers, and actionable recommendations for leadership
- Monitor domain health (SPF, DKIM, DMARC, BIMI), inbox placement, and key deliverability metrics, proactively resolving issues
- Manage mailbox/domain warm-up, sequence audits, and collaborate with IT/vendors on DNS, blacklisting, and authentication fixes
- Track and improve caller ID reputation, answer/connect rates, and spam flags across dialers
- Manage number rotation, remediation (Hiya, TNS, etc.), and report call health trends to leadership
- Own end-to-end tool provisioning (CRM, sequencing, dialer, enrichment) and ensure readiness before outreach begins
- Maintain onboarding playbooks, streamline workflows with cross-functional teams, and support new hires with tool training and troubleshooting
2. Daily & Weekly Reporting
3. Email Deliverability & Domain Health
4. Spam & Caller ID Monitoring
5. New Rep Onboarding & Tool Access
We need a structured, detail-oriented operator who takes pride in operational excellence. You are the kind of person who proactively spots a broken workflow, fixes it, and documents it — without being asked.
Experience: 2–4 years in Sales Operations, Revenue Operations, or Outbound Operations in a SaaS or high-growth environment, with at least 2 years directly supporting an outbound team of 10+ SDRs or BDRs
Incentive & Comp: Hands-on experience owning rep incentive calculations and reconciliation using Excel or Google Sheets
Reporting: Proficiency in building and maintaining dashboards using HubSpot reporting and Excel/Google Sheets; intermediate-to-advanced spreadsheet skills required
Email Deliverability: Working knowledge of email authentication (SPF, DKIM, DMARC), inbox placement fundamentals, and experience with warm-up or deliverability monitoring tools
Sales Tech Stack: Hands-on experience with outbound GTM tools — HubSpot (mandatory), Apollo, Instantly, Smartlead, JustCall, or equivalent sequencing and dialer platforms
Attention to Detail: High accuracy in data handling, tracker management, and process documentation; low tolerance for ambiguity in numbers
Communication: Clear, structured written communication; able to flag issues early and escalate appropriately to leadership
Mindset: High ownership, process-driven, and comfortable working in a fast-moving environment where priorities can shift quickly.
Benefits
Education Stipend
Generous annual allowance of up to INR 14,000 annually* for social working.
Flexible Work Hours
We’re 100% remote, so you get to choose if you want to work from home, cafe, hills or beaches.
Health Insurance
Health insurance with coverage up to INR 10 lakh for you and your family, to accident protection of an additional INR 10 lakh, and life insurance worth 3× your annual salary.
Home Office Stipend
We’ll chip in INR 35,000 to help you create a space that’s as effortless as your workflow.
Learning Budget
We commit USD 1000 annually to help you level up your skills.
Paid Time Off
Unlimited leaves.
Sprinto builds an AI-native GRC platform designed to help organizations easily manage risks, audits, vendor oversight, and continuous monitoring from a single connected interface. Targeting fast-growing tech companies, Sprinto ensures these businesses maintain compliance with a broad range of global standards like SOC 2, ISO 27001, and GDPR, making compliance a seamless part of their operations.
- Founded
- Founded 2020
- Employees
- 51-200 employees
- Industry
- Internet Software & Services