Sales Operations Analyst

Acolad is the global leader in content and language solutions. Its mission is to support companies in every industry to scale across markets and enable growth through cutting-edge technology and localization expertise. Established in 1993, the group is present in 23 countries across Europe, North America, and Asia, with over 1.800 employees supported by a network of +20.000 linguists around the world. 

At Acolad, every position is key to our global growth: we know that we will only succeed if our people succeed. 

Joining Acolad means a unique opportunity for professional development through a collaborative global environment that promotes talent and creativity. We are continuously looking for new talent (like you!) to support our mission to drive growth and innovation across some of the world’s leading brands. 

Check out Our brand video to learn more about us! 

As a Sales Ops Analyst at Acolad, you will serve as a vital liaison for our local sales teams across Europe and the US, addressing all inquiries related to our Sales Stack and sales processes. You will play a key role in crafting and facilitating engaging programs for our Sales tools, collaborating closely with Marketing, Growth, Sales, and Product teams to ensure alignment.

Responsibilities:

Sales process and analytics 

• Identify opportunities to improve the operational efficiency of the current lead-to-order process and implement accordingly in the sales tech stack (Salesforce, Linkedin Sales Navigator, Lemlist etc.) 

• Define and improve KPI monitoring by developing reports and dashboards in the sales systems to generate business insights 

Sales tools project management 

• Administrate and be the business operational owner for sales tools. Stay up to date with the new sales features, technologies and products, ready to implement new solutions that could be potentially impactful  

• Work closely with Salesforce PO and Salesforce admin as well as IT team to ensure tool improvement implementation and data integration 

• Educate new joiners and manage changes for existing users on sales tools by providing trainings and maintaining the knowledge management space (Sales Playbook) on Confluence 

Sales tools program management 

• Drive adoption & effectiveness of the sales tools by designing and leading various sales enabling initiatives (championship program, power user committees etc.)  

• Support Sales programs initiatives by collaborating with our Growth team, Marketing, Sales Academy and Sales leaders 

• Monitor closely ROI of our tools and propose improvements, actions to increase usage level and revenue generation. 

Requirements

• 3 years+ experience in the fields of revenue operation (sales/business/marketing ) or sales excellence/enablement 

• Expertise in sales tech stack, Salesforce administration experience mandatory 

• Business acumen and passion for data, technologies, and process optimization 

• Excellent communication skills to engage a wide range of audience and collaborate internally and externally in an international environment 

• Strategic & analytical thinking and creativity 

• Details and process oriented 

• Able to manage multiple priorities and multitask effectively in a fast-paced business environment 

• Perfect English, French is a plus 

Benefits

• 👯‍♀️A young and innovative team
• 💰Competitive fixed salary with significant uncapped commissions
• 🍕 Ticket resto & mutuelle & 50% Pass Navigo & 13 RTTs
• 🏤 Office based in Paris area (Boulogne)
• 💻 Flexible home-office policy
• 📈 Dynamic work environment with opportunities for career growth
• 👩‍💻 Intense onboarding & weekly one-to-one mentoring
• 🧑🏽‍🎓Regular sales training and fresh ups
• 🌍Great collaboration between international teams