Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.
About the Role:
Ooma is seeking a highly analytical and detail-oriented professional to support and scale our Residential Sales organization. This role is critical to driving insight, execution, and operational excellence across our U.S. and Canadian retail channels.
The ideal candidate is an Excel power user with strong analytical skills, deep experience working with retail and distributor sales data, and hands-on familiarity with major retailer vendor portals. This role partners closely with Account Managers, Marketing, Logisitcs, Product Management and Finance to analyze performance, support account management, optimize inventory, support product placements and product launches.
What You’ll Do:
- Build and maintain advanced Excel-based models and reporting to track item-level sales performance across U.S. and Canadian retail and distributor channels.
- Manage ongoing POS data intake, reconciliation, and validation across retailer portals, distributors, and internal systems.
- Analyze sell-in, sell-through, inventory, and margin performance to identify trends, risks, and opportunities.
- Develop recurring and ad hoc reporting to support forecasting, promotions, retailer business reviews, and leadership insights.
- Track marketing and Co-op programs, including budgeting, approvals, documentation, and proof of performance.
- Partner closely with Account Managers to support account planning, promotional execution, and retail event analysis.
- Work hands-on within major retailer vendor portals (e.g., Walmart, Amazon, Best Buy) to support reporting, item setup, and execution.
- Support inventory planning and forecasting at store, warehouse, and distributor levels for promotions, seasonal demand, and new product launches.
- Evaluate promotional effectiveness, discount cadence, and markdown budgets to ensure profitability and program efficiency.
- Collaborate cross-functionally with Marketing, Product, Logistics, and Finance on launches, forecasting assumptions, and operational readiness.
- Manage sales and financial analysis across U.S. and Canadian currencies, applying sound accounting and financial principles.
Experience We’re Looking For:
- Advanced proficiency in Microsoft Excel, including complex formulas, pivot tables, and data modeling; VBA experience is a plus.
- Strong analytical and problem-solving skills with exceptional attention to detail.
- Hands-on experience working with major retail vendor portals such as Walmart, Amazon, and Best Buy.
- Experience supporting retail and/or distributor sales channels across the U.S. and Canada.
- Ability to manage multiple priorities and effectively collaborate with cross-functional teams.
- Strong written and verbal communication skills, with the ability to translate data into clear business insights.
- Experience in consumer electronics, telecom, or subscription-based hardware environments strongly preferred.
- Familiarity with inventory management, demand planning, and retail forecasting processes a plus.
- Strong preference for working knowledge of retail compliance, product certification, and regulatory requirements.
- Experience working in or supporting a publicly traded company environment is preferred but not required.
Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks.
- Comprehensive Medical/Dental/Vision insurance for you and eligible dependents
- HMO, PPO’s or a PPO with a HDHP (including HSA, which Ooma helps fund)
- Employer Paid Income Protection Benefits (Basic Life and AD&D, Short- and Long-term disability)
- FSA Healthcare & Dependent Care
- Commuter Benefits
- Voluntary Accident, Critical Illness, Hospital Indemnity and Legal
- 401(k), including employer match, and Roth
- Employee Stock Purchase Plan (ESPP)
- Paid Time off, Sick Time, as well as corporate holidays observed
- Employee Assistance Program
- Life Balance benefits with Travel Assistance Services and Identity Theft
- Additional Benefits include a Discount Program, Credit Union, Medicare Assistance, etc
Ooma is an equal-opportunity employer committed to recruiting, employing, retaining, promoting, and otherwise treating all employees on the basis of merit, qualifications, and competence. We do not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local laws.
