Sales Manager

⚠️ Important info about Internal Transfers:

If you’re ready for a new challenge internally, here’s what to know before applying:

• Timing matters: You’ll need to have been in your current role for at least 6 months—unless your manager gives written approval to apply sooner.
• Performance check: You should be meeting or exceeding expectations and not have any corrective actions within the past 6 months of your application/transfer.
• Loop in your manager: Before applying, please give your manager a heads-up so they’re aware and can plan accordingly.

Role Summary

We are looking for a Sales Manager to join our company and support our dedicated team of Account Managers. In this role, you will play a crucial part in driving top-of-funnel sales activities by addressing daily needs and enhancing sales performance through effective goal setting, recognition, coaching, and mentoring.  As a Sales Manager, you will cultivate a culture of continuous learning by coordinating ongoing sales training sessions. You will handle the hiring and onboarding of new Account Managers, serve as a key point of contact for cross-functional partners on sales-related initiatives, and develop and implement key sales initiatives to drive business growth.

Key Responsibilities

• Day-to-Day Team Support
  • Review and manage team calendars daily to ensure sales coverage.
  • Work with Account Managers to overcome complex homeowner scenarios.
  • Resolve homeowner complaints.
• Performance Management
  • Establish monthly sales goals. 
  • Monitor quantitative and qualitative performance by evaluating sales reports and listening to sales calls. 
  • Provide coaching to Account Managers who do not meet performance expectations.
  • Conduct 1:1s and team meetings.
• Sales Training
  • Develop and implement monthly sales training plans.
• Hiring & Onboarding
  • Interview and hire new Account Managers.
  • Guide new Account Managers through the onboarding process.
• Cross-Functional Support
  • Meet with cross-functional partners regularly to provide support on sales-related initiatives.
• Sales Initiatives
  • Develop and implement strategies for call campaigns including establishing call volume expectations, creating scripting, establishing SLAs, etc.
  • Optimize new and existing sales processes to increase the ease and productivity of your team while improving the customer experience. 

About You

• Bachelor’s degree in a related field or equivalent practical experience.
• 5-7 years of experience in sales management with a focus on performance management of telephonic sales.
• Excellent analytical and problem-solving skills.
• Experience leading complex operational and strategic initiatives is preferred.
• Experience in Real Estate (Mortgage, HELOC) is preferred.
• Prior experience managing remote teams and utilizing specific metrics in monitoring performance.
• Decision Making - You recognize the situation to be addressed, assess multiple avenues to resolution, and collaborate with key stakeholders in identifying a path that is aligned with business outcomes and your team's priorities.
• Success Metrics - Able to define and set short-term success metrics for your team and align them with long-term company goals. 
• Prioritization - Demonstrate sound decision-making, including the right stakeholders in setting priorities for your team.  Ensure clear areas of ownership. 
• Conflict Resolution - You are able to resolve conflicts within your team, facilitating consensus through open dialogue. You know when to involve additional stakeholders and/or HR.
• This role is responsible for 8 - 10 full-time direct reports.
• The role reports to the Head of Customer Experience.
• This role requires attendance at four onsite events per year, which will involve travel. Participation in these events is mandatory.

Point is proud to be an equal-opportunity employer. We provide employment opportunities regardless of age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. Each individual at Point brings their own perspectives, work experiences, lifestyles, and cultures with them, and we believe that a more diverse team creates more innovative products, provides better services to customers, and helps us all grow and learn.