Sales Manager

Local or 100% Remote

Who we are 

Our mission at Point is to make homeownership more valuable and accessible to all. Every day, we explore, build, and iterate to create innovative financial products that improve the lives of our customers. Together, we’re creating the premier full-stack home equity platform to help current homeowners access their home wealth and aspiring ones realize their dream of homeownership. Point has raised over $180M from Andreessen Horowitz, WestCap, Prudential and other leading investors.

About the role

We are looking for a Sales Manager to join our company and support our dedicated team of Account Managers. In this role, you will play a crucial part in driving top-of-funnel sales activities by addressing daily needs and enhancing sales performance through effective goal setting, recognition, coaching, and mentoring.  As a Sales Manager, you will cultivate a culture of continuous learning by coordinating ongoing sales training sessions. You will handle the hiring and onboarding of new Account Managers, serve as a key point of contact for cross-functional partners on sales-related initiatives, and develop and implement key sales initiatives to drive business growth.

Our culture

We are a people-first, value-driven team. We come from varied backgrounds, experiences, and time zones. Our teams are aligned in service to our goal — to improve the lives of customers. Our culture is built on sharing ideas, supporting each other, and being empowered to do our best work. Find out what you can accomplish as part of an engaged, high-achieving team focused on a common goal.

Your responsibilities

• Day-to-Day Team Support
  • Review and manage team calendars daily to ensure sales coverage.
  • Work with Account Managers to overcome complex homeowner scenarios.
  • Resolve homeowner complaints.
• Performance Management
  • Establish monthly sales goals. 
  • Monitor quantitative and qualitative performance by evaluating sales reports and listening to sales calls. 
  • Provide coaching to Account Managers who do not meet performance expectations.
  • Conduct 1:1s and team meetings.
• Sales Training
  • Develop and implement monthly sales training plans.
• Hiring & Onboarding
  • Interview and hire new Account Managers.
  • Guide new Account Managers through the onboarding process.
• Cross-Functional Support
  • Meet with cross-functional partners regularly to provide support on sales-related initiatives.
• Sales Initiatives
  • Develop and implement strategies for call campaigns including establishing call volume expectations, creating scripting, establishing SLAs, etc.
  • Optimize new and existing sales processes to increase the ease and productivity of your team while improving the customer experience. 

About you

• Bachelor’s degree in a related field or equivalent practical experience.
• 5-7 years of experience in sales management with a focus on performance management of telephonic sales.
• Excellent analytical and problem-solving skills.
• Experience leading complex operational and strategic initiatives is preferred.
• Experience in Real Estate (Mortgage, HELOC) is preferred.
• Prior experience managing remote teams and utilizing specific metrics in monitoring performance.
• Decision Making - You recognize the situation to be addressed, assess multiple avenues to resolution, and collaborate with key stakeholders in identifying a path that is aligned with business outcomes and your team's priorities.
• Success Metrics - Able to define and set short-term success metrics for your team and align them with long-term company goals. 
• Prioritization - Demonstrate sound decision-making, including the right stakeholders in setting priorities for your team.  Ensure clear areas of ownership. 
• Conflict Resolution - You are able to resolve conflicts within your team, facilitating consensus through open dialogue. You know when to involve additional stakeholders and/or HR.
• This role is responsible for 8 - 10 full-time direct reports.
• The role reports to the Head of Customer Experience.

Our benefits 

Generous health benefits

• We provide medical, dental, and vision plans with options for flexible spending accounts (FSA) and health savings accounts (HSA). Point covers 99% of employee medical, dental, and vision premiums.

Unlimited paid time off

• Recharge with unlimited paid time off and 10 company holidays. 

Flexible remote & onsite work

• Our teams work from many different locations and time zones. We support fully remote work and also have an amazing in-person environment in our downtown Palo Alto, CA HQ. 

Fully paid parental leave

• Point will true-up wages from state-applicable PFL earnings so that the employee’s total gross pay will be equivalent to 100% of their regular base pay, as well as two weeks of fully paid leave to be available after exhaustion of state PFL. 
• For employees in states without Paid Family Leave, Point will provide up to 8 weeks of paid parental leave. 
• In addition, all employees will receive 4 weeks of fully paid transition time. For four weeks after returning from parental leave, and following the use of all other paid leave benefits, you may work part-time, meaning two or three days per week, and receive 100% of regular base pay.

Financial wellness

• We provide 401K retirement plans for employees as well as guaranteed life insurance and short- and long-term disability coverage. Full-time employees have the opportunity to take ownership in the company through equity options.

Extra work/life benefits

• We provide monthly stipends for internet, mobile plans, and a one-time home office reimbursement. 

Point is proud to be an equal-opportunity employer. We provide employment opportunities regardless of age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. Each individual at Point brings their own perspectives, work experiences, lifestyles, and cultures with them, and we believe that a more diverse team creates more innovative products, provides better services to customers, and helps us all grow and learn. 

Compensation at Point will be determined by skills, experience, and geographic location. Point has identified the expected annual base salary range for roles at this level based on market by tiers (Region | Location | Market Range):

• Tier 2 | Chicago, Austin, Denver, Boston, Washington DC, San Diego | $61,400 - $81,700 + commission eligible up to 50% of base salary**
• Tier 3 | All other US metro areas | $57,000 - $77,100 + commission eligible up to 50% of base salary**
• **Commission target is subject to change based on team volume and performance.

This does not include any other potential components of the compensation package, including equity, benefits, and perks outlined above. At the launch of each position, we benchmark compensation to the appropriate role and level utilizing competitive compensation data from various data sources as references. At the offer stage, we use the signal we received from our interviews coupled with your experience, location, and other job-related factors to determine final compensation.