Sales Manager - New York

Aircall is a unicorn AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, faster resolutions, and scale. We’re redefining what a customer communications platform can be—by combining voice, SMS, WhatsApp, and AI into one seamless workspace. Our momentum comes from a simple but powerful idea: help every customer-facing team work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call tasks, and AI Assist Pro delivers real-time guidance that helps people do their best work. The result—companies grow revenue, deliver faster resolutions, and scale service. We’ve built a product customers love and a business that scales fast. Aircall operates in nine global offices (Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, and Mexico City), and is backed by world-class investors. Our teams are shipping AI innovation faster than ever and expanding across new product lines and markets. At Aircall, you’ll join a company in motion—ambitious, profitable, and product-driven—where impact is visible, decisions are fast, and growth is real. How We Work at Aircall: At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in About the Role: Aircall is looking for a hands-on, innovative Sales Manager to lead a team of Account Executives in New York City as we transform our customer base from legacy business phone systems to AI-powered customer communication. This role is designed for a leader who is comfortable getting into the weeds, thrives in complexity, and brings both strategic thinking and operational rigor. You will lead your team through the adoption of AI-powered agent coaching tools and our agentic AI Voice Agent, helping SMB and Mid-Market customers achieve measurable business outcomes. The mandate is clear. You are here to hit quota, raise the bar on talent, and hold the team accountable to challenging targets while moving quickly to adapt to the evolving needs of customers as we accelerate AI adoption. This is a hybrid 4+ days per week position based in New York. Key Responsibilities:

Lead from the front:

Own team quota attainment, forecast accuracy, and overall pipeline health

Actively coach deals in flight, join customer calls, and dig into discovery, deal strategy, and close plans

Maintain a strong in-office presence to drive pace, urgency, and accountability

Drive AI adoption and customer outcomes:

Lead the shift from legacy telephony selling to AI-driven, outcome-based conversations

Coach AEs to sell transformation focused on agent performance, efficiency, and customer experience

Ensure reps can clearly articulate ROI, value realization, and long-term impact of AI adoption

Continuously adapt sales motions as customer needs, product capabilities, and the AI landscape evolve

Raise the talent bar:

Hire, develop, and retain high-performing sales talent

Set clear standards for preparation, curiosity, execution, and follow-through

Deliver direct coaching and make decisive performance calls when needed

Operational excellence and pipeline discipline:

Drive best-in-class pipeline management, including strong qualification and disciplined deal inspection

Ensure reps multi-thread effectively across customer organizations and engage the right stakeholders

Push for clarity on decision criteria, buying process, and next steps in every opportunity

Hold the team accountable to accuracy, rigor, and speed

Innovate and build for what’s next:

Bring new ideas to how we sell, coach, and scale using data, AI tools, and experimentation

Challenge legacy ways of working and raise expectations for what great looks like

Partner closely with Enablement, Marketing, Product, and Customer Success to improve outcomes

Build a high-performance culture

Foster ownership, urgency, learning, and resilience

Serve as a culture carrier for the NYC office and broader sales organization

Balance high expectations with trust, transparency, and investment in people

Key Qualifications:

4+ years of B2B sales experience, ideally with at least 2 years managing Account Executives as a Team Lead or People Manager (highly preferred but not a requirement)

Proven ability to hit quota through teams in fast-moving environments

Experience selling transformational or behavior-change solutions such as AI, SaaS, or workflow platforms

Strong deal coaching and pipeline management skills

Comfort getting deeply involved in deals when it matters

Ability to multi-thread complex customer organizations and drive alignmentInnovative mindset and ability to adapt quickly to change

Willingness to be in the office 4+ days per week and help build a strong local sales culture