About Kuoni Tumlare
At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience.
Our solutions include series tours, technical visits, educational tours, Japanspecialist travel consulting, as well as meetings, incentives, conferences, and exhibitions. Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruise. We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destinations experts - enabling us to make a real difference to the world.
About the Business
Japanspecialist is part of the JTB Corporation, one of the world's most prominent travel companies. Founded in Japan in 1912, JTB has grown into a global force in the tourism industry, employing over 18,500 people across 35 countries. At Japanspecialist, we are dedicated to offering unforgettable travel experiences to Japan and beyond. With our 360° approach to travel design, we create tailor-made journeys that cover flights, accommodation, guided tours, excursions, and other specialized arrangements.
About the Role
We are seeking a dynamic and results-driven Sales Manager to lead our sales team and drive revenue growth. The ideal candidate will have a strong background in the travel industry, exceptional leadership skills, and a proven track record in sales. This position involves overseeing both B2C and B2B sales efforts, working closely with our team to meet and exceed sales targets.
Responsibilities
Develop and implement effective sales strategies to meet and exceed revenue goals.
Lead, motivate, and mentor the sales team to achieve individual and team targets.
Lead the Japan Rail Pass department
Manage and expand relationships with existing B2B clients while actively prospecting and acquiring new B2B accounts.
Gain market share in local B2C segment
Proactively participate in daily sales and consultation with clients
Collaborate with the marketing team to create and execute sales campaigns and promotional activities.
Work closely with operation team in product development
Monitor market trends and competitor activity to identify new opportunities and stay competitive.
Prepare and present regular sales reports and forecasts to management.
Build excellent relationship with airlines
Provide excellent customer service and resolve escalated customer issues.
Stay up-to-date with industry trends, products, and services to ensure the agency's offerings remain competitive.
Representation of the company in industry events and build relationships with key partners.
Staff management
Maintaining healthy working environment
Overall responsibility for staff trainings, coaching and motivation
Ensuring optimal and fair task distribution and follow-up
Workload control and volume distribution
Coordination of vacation and emergency planning and control
Ensuring regular staff performance evaluation
Making sure that all the procedures and company policies are followed by staff
Attendance control. Overall responsibility for discipline
Resolving staff issues
Regular information sharing with staff
Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.
Sales Manager Q&A's