Sales Manager for Microsoft Dynamics practice - Europe

About Ciellos

Ciellos is a Microsoft Dynamics 365 technology consulting powerhouse. We are certified as both a Microsoft ISV Development Center and a Microsoft AIM Modernization Center. Our expertise covers a broad range of Microsoft technologies, such as Microsoft Dynamics 365 Business Central, Finance & Supply Chain Management and Customer Engagement, in addition to Power Platform, Azure, AI, Copilot and more. 

Ciellos has a proven partner centric business model that supports technical excellence, global project delivery, and repeatable methodology. Our deep experience comes from over 25 years of working with Microsoft partners and technologies. 

Position Overview 

We are seeking a dynamic and results-oriented Sales Manager with a go-getter mentality to join the Ciellos team on a permanent, full-time basis. In this hybrid role, you will be equally focused on nurturing and expanding relationships with existing customers (farmer) and identifying and securing new business opportunities (hunter). You will play a key role in understanding customer needs, aligning solutions to their business goals, and driving revenue growth through both account development and proactive sales initiatives. 

Responsibilities 

Strategic Sales Planning & Growth 

• Develop and execute strategic sales plans to drive revenue growth across new and existing accounts. 
• Conduct regular business reviews with customers to align goals, performance, and future opportunities. 
• Identify and pursue upsell, cross-sell, and expansion opportunities within current accounts. 
• Proactively prospect and qualify new leads to build a healthy sales pipeline. 
• Collaborate with marketing and delivery teams to tailor solutions that meet customer needs and market demands. 

Customer & Prospect Relationship Management 

• Build and maintain strong, trust-based relationships with key stakeholders across both existing and prospective customers. 
• Understand customer and prospect business objectives, challenges, and industry trends to position Ciellos as a strategic partner. 
• Lead regular check-ins and strategic conversations with decision-makers to ensure satisfaction and uncover new opportunities. 
• Act as a customer advocate internally, ensuring timely resolution of issues and alignment of services with expectations. 
• Support collections efforts in collaboration with the Accounts Receivable team when needed. 

Commercial & Contractual Coordination 

• Serve as the main point of contact between customers and internal team members for commercial topics (e.g., contracting, pricing). 
• Collaborate with internal teams to understand and manage contract statuses (e.g., duration, budget). 
• Guide the contract renewal process for existing SOWs. 
• Create new proposals/SOWs for expansion opportunities. 

CRM/Pipeline Management 

• Apply strong data hygiene to CRM records 
• Document expansion/follow-on opportunities in CRM  
• Manage individual opportunities and overall pipeline  
• Make requests for Services input (e.g., estimates, additional resources) 

Internal Communication & Reporting 

• Stay informed on customer project progress, milestones, and key developments through close collaboration with Project Managers and delivery teams. 
• Deliver timely and insightful reports on sales performance, account health, and market trends. 
• Contribute to weekly forecast meetings and strategic planning sessions with leadership. 

What Is Needed to Succeed in The Role?

Minimum Requirements 

• Bachelor's degree in business, marketing, or a related field. 
• Proven experience as an Sales Manager in the IT industry. 
• Strong understanding of Microsoft Dynamics ERP products and services. 
• Excellent communication and interpersonal skills. 
• Ability to manage multiple customers simultaneously. 
• Demonstrated success in meeting and exceeding sales targets. 

Preferred Qualifications 

• Experience working with Microsoft Dynamics 365 Business Central, Finance & Supply Chain Management, or Customer Engagement. 
• Prior experience in a consulting or technology services company. 
• Familiarity with Microsoft ISV and AIM partner programs. 
• Experience managing complex contracts, proposals, and SOWs. 
• Strong CRM and pipeline management skills. 

Location

This position is open to candidates who are authorized to work in Europe without the need for sponsorship. 

Compensation

Compensation is competitive and based on experience and location.

Our Benefits and Perks

• Flexible Work Environment: Enjoy flexible hours and remote work options.
• Generous Time Off: Take advantage of 4 weeks of annual paid time off and 11 national holidays.
• Comprehensive Health Insurance: Benefit from flexible usage options and reimbursements within your annual allowance.
• Professional Growth: Receive mentoring and training from Microsoft Dynamics experts, plus reimbursement for Microsoft certifications.
• Referral Bonuses: Earn bonuses for successful candidate referrals after they pass the probationary period.
• Social Fun: Participate in fun online events and office gatherings at our core Ciellos locations.
• Awesome Perks: And yes, there's swag!

Our Culture

Our culture ensures everyone has a voice and feels truly welcome. People matter most at Ciellos and have always been at the heart of our business. We regularly ask our employees to share what they think about our strengths as a company. 

How does Ciellos promote a strong culture across the multi-national organization?

• Family oriented environment   
• Consistent leadership, based on trust and responsibility  
• Management provides autonomy and trusts employees to manage their tasks independently   
• Healthy hybrid work environment - work-life balance is not just talked about, but is a focus 
• When in the office, frequent opportunities to enjoy lunch as a team focused on comradery 

Our Values That Shape Everything We Do at Ciellos

• Trust is the foundation for all our relationships  
• Respect for everyone, at the heart of our culture  
• Courage to advise, consult, and plan at the highest potential  
• Harmony in collaboration, solutions, and teamwork  
• Quality focused on the highest quality of workmanship  
• Team supporting each other, our partners, and our customers  

Why Should You Join Ciellos?

• International consulting company with unique ERP talent 
• Frontrunner of the Women in Dynamics equality initiative 
• One of only a few Microsoft Dynamics Development Centers globally 
• 220+ Dynamics Upgrades and Migrations 
• 250+ Dynamics ERP Implementations 
• Managing more than 250 projects of various sizes and complexity annually 
• Internal rating of Employer Brand 8.35 out of 10 
• Remote work with flexible schedules or hybrid work in offices 
• Offices in 8 countries - USA, Canada, Brazil, Denmark, Portugal, Macedonia, Albania, Ukraine - with almost 200 employees total 
• 10+ years of average Dynamics experience of our staff 
• 25+ years of industry experience working with Microsoft in the ERP space 

Who Should Apply?

We invite you to apply to our positions even if you do not meet 100% of the qualifications listed in the description. If you're passionate about our mission and aligned to Ciellos values, we hope you'll come to contribute to our culture. 

We are not able to sponsor visas or take over sponsorship at this time. 

Recruitment Notice

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.  

By choosing to apply you agree to your Personal Data gathering and processing. When you apply for a job at Ciellos, Ciellos will collect and use personal data about you during the recruiting and hiring process. 

Notice to Recruitment Agencies and Third Parties

We are not accepting candidates submitted by third-party agencies or recruiters.