Sales Engineering Lead

At SumUp, we are motivated by the purpose of leveling the playing field for small businesses. We empower small business owners by creating simple and affordable tools to manage payments, finance and customer relationships. 

We are accelerating our partnerships business and have ambitious goals to grow our portfolio with a focus on Integrated Software Vendors (ISVs) in 2025. We are looking to strengthen our Sales Engineering capabilities to provide partners with a smooth onboarding and implementation experience.

We are therefore hiring an experienced Sales Engineering Lead to drive the technical aspects of our partner sales process, ensure successful implementation of our payment solutions, and spearhead the collaboration with our internal product team. This person will play a critical role in facilitating new integrations and providing critical partner feedback to inform SumUp’s product roadmap. 

This is a high impact, critical position that will tackle a wide variety of topics and opportunities at a quick pace and on a truly global scale. As an inspirational Servant Leader, the Sales Engineering Lead will welcome and expect outstanding performance from every member of the team, encourage creative solutions and aspire to make an impact across our global SumUp organization.

What you’ll do

• Drive the technical aspects of the sales process and ensure successful implementation of our payment solutions
• Collaborate with sales teams to develop tailored proposals that address client needs
• Provide technical expertise on our card readers hardware, SDKs, APIs and online payment solutions
• Conduct product demonstrations and proof-of-concept implementations
• Assist in resolving complex technical issues during the sales and implementation processes
• Contribute to the development of sales enablement materials and technical documentation
• Stay updated on industry trends and competitor offerings to inform product strategy
• Collaborate closely with the product team to:
• Provide feedback on existing features based on client interactions and market needs
• Contribute to the development of new features by sharing insights from client engagements
• Develop internal and external SLAs to provide the best in class tech support to our integrated partners 
• Participate in bug triage and prioritization processes
• Assist in testing new features and providing technical feedback
• Lead and mentor the solution engineering team, fostering their professional growth and ensuring high performance, manage team workload, set performance goals, and conduct regular performance reviews
• Foster a culture of innovation, continuous learning, and knowledge sharing within the teams

You'll be great for this position if

• You have proven experience in solution engineering or technical sales, preferably in the FinTech or Payments industry
• You have excellent technical problem-solving skills and ability to think creatively
• You have outstanding communication skills, both written and verbal
• You have advanced stakeholder management and lateral leadership skills, the ability to achieve buy-in through influence, work cross-functionally and partner strategically with product and engineering teams
• You have commercial acumen and a track record of partnering with Sales teams to drive revenue
• You have previous experience in team management
• You have a strong understanding of payment technologies
• You have experience with SDK and API integrations
• You previously worked with CRM systems and sales processes
• You have an academic background in Computer Science, Engineering or equivalent work experience

Why you should join SumUp

• You can truly create your own path here, make an impact, and help us shape the future for small businesses globally
• We’re a global and growing team of 3000+ people from 92+ nationalities, with offices across 4 continents.
• You get to work with a truly global, multicultural team (we are 3200+ people from 80+ countries, spread across 4 continents)
• You will receive a competitive salary package and participate in SumUp’s growth through a virtual stock option programme
• You will get a dedicated annual Learning & Development budget for attending conferences and/or advancing your career through further education
• You will get 28 days’ paid leave
• You can participate in SumUp’s Corporate Pension Scheme
• You get access to wellness benefits: In-house fitness classes, gym in the office, football & running teams and subsidized Urban Sports Club membership
• You get access to other cool benefits such as Bike leasing, Subsidized Public Transport Card, Language Learning platform/courses, Kita placement assistance, 2x per week subsidized office lunches, and a beautiful place to work in the heart of Berlin