About KnowBe4

Join the cybersecurity company that puts security first; literally and without compromise. At KnowBe4, our AI-driven Human Risk Management platform empowers over 70,000 organizations worldwide to strengthen their security culture and transform their workforce from their biggest vulnerability into their strongest security asset. As the undisputed industry standard with unusually high customer retention rates and recognition as a Leader by G2 and TrustRadius, we're not just providing security awareness training - we're redefining what it means to be a trusted security partner in an increasingly complex threat landscape.

Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.

Please submit your resume in English.

To learn more about our team and office culture in Tokyo, Japan, visit the following links.
Careers Page: https://www.knowbe4.com/careers/locations/tokyo
Glassdoor: https://www.glassdoor.com/Jobs/KnowBe4-Ad-Tokyo-Jobs-EI_IE969384.0,7_KO8,10_IL.11,16_IS5263.htm

The Sales Engineer serves as the technical expert in the sales process, clarifying product capabilities and explaining complex features to potential customers. They work closely with sales representatives to address technical questions, support product demonstrations, and lead Proof of Value engagements. Sales Engineers must have a strong understanding of the product, the ability to translate technical concepts into business value, and excellent communication skills. They play a crucial role in helping customers understand how our products solve their specific challenges.

Responsibilities:

Product Knowledge:
- Demonstrate detailed knowledge of all product features and functionalities
- Articulate product capabilities, limitations, and use cases to prospects
- Explain standard use case scenarios effectively
Technical Skills:
- Troubleshoot and research basic technical problems
- Handle technical objections and concerns from prospects
- Provide accurate product demonstrations and proofs of value
Sales Support:
- Understand and follow typical sales strategies
- Contribute to the sales process by identifying technical pain points
- Effectively translate customer needs into product solutions
- Participate in Proofs of Value (POVs) following established scripts and guidelines
Customer Engagement:
- Build rapport with prospects throughout the sales cycle
- Demonstrate active listening skills to gather key information during customer interactions
- Clearly communicate technical concepts to non-technical audiences
Professional Development:
- Show interest in personal growth and development
- Attend training sessions and seek additional learning resources
- Participate in team meetings and contribute ideas when asked
Competitive Knowledge:
- Articulate core differentiators versus top 2 competitors
Business Acumen:
- Understand basic concepts of sales processes and stratification
- Recognize how product features translate into business value for customers

Minimum Qualifications:

2 year degree or technical degree preferred
Experience with Gmail and Google Docs
Experience with MS Office (Word and Excel)
Experience with web browsers (Chrome, Internet Explorer, etc.)
1 year of presales experience or equivalent combination of technical and sales experience
Strong technical background in cybersecurity or related field
Excellent communication and presentation skills
Ability to work independently and as part of a team
Willingness to learn and adapt to new technologies and sales methodologies
Excellent verbal and written communications
Highly organized and result-oriented
Excellent time management and organization skills
Can demonstrate technical troubleshooting and analysis ability
Can demonstrate integrity, accountability, respect and commitment
Strong collaborative and teamwork skills
Must be able to work with minimal supervision
Fluent in Japanese

Our Fantastic Benefits

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.

Sales Engineer (Fluent in Japanese) (Position located in Tokyo, Japan)

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