Sales Development Representative

About SonderMind

At SonderMind, we believe everyone deserves one personalized, connected, and effective mental health destination to take care of their mental health and well-being at any stage of life. SonderMind care encompasses everything from therapy and medication management to meditation and mindfulness exercises. Our clinicians leverage our digital tools and research to deliver increasingly high-quality care and to develop thriving practices. Combining technology and human connection, SonderMind drives better outcomes through our comprehensive approach. Learn more about SonderMind at sondermind.com or download the mobile app, available on iOS and Android. To follow the latest SonderMind news, get to know our clients, and learn about what it’s like to work at SonderMind, you can follow us on Instagram, Linkedin, and Twitter.

About the Role

As our ideal candidate, you are passionate about our mission and able to channel that energy into generating excitement amongst your prospective provider leads. Your primary focus will be recruiting independently licensed, master’s-level therapists, ensuring they meet stringent clinical, educational, and licensure requirements. Meeting and exceeding performance expectations motivates you, given you are directly contributing to reshaping behavioral health by recruiting high-quality, qualified providers to join us. 

What you’ll do

• Manage a steady pipeline of inbound and outbound leads to attract and engage licensed therapy providers.

• Lead outbound prospecting through email and cold-call campaigns, continuously testing and refining messaging to improve engagement and conversion.

• Maintain consistent outreach activity across phone, email, and social channels, with accountability to daily and weekly metrics.

• Screen and qualify prospective providers based on licensure, education, and clinical experience requirements.

• Collect, verify, and document provider credentials (including NPI and CAQH) to support credentialing and onboarding.

• Keep CRM records accurate and up to date, including next steps and follow-ups to maintain pipeline momentum.

• Serve as the first point of contact for prospective providers, delivering a thoughtful and professional recruitment experience.

• Partner closely with the credentialing team to ensure a smooth transition from recruitment to active provider status.

• Contribute to team growth by participating in interviews, sharing best practices, and supporting the onboarding of new SDRs.

• Own individual performance goals by tracking results, seeking feedback, and continuously improving outreach strategies..

What does success look like?  

• Meet or exceed monthly performance goals for Sales Qualified Leads (SQLs), specifically in recruiting independently licensed therapists.
  
  
• Maintain accountability for warm and cold SQL targets, focusing on achieving weekly pacing toward monthly goals.
  
  
• Ensure a high conversion rate from lead to SQL by consistently vetting and recruiting qualified, high-caliber providers.
  
  
• Provide continuous feedback to improve recruitment strategies and enhance provider onboarding processes.

Who You Are

• 1+ years of inside sales or recruitment experience, preferably within the healthcare or behavioral health industries.
  
  
• Demonstrated experience in handling high-volume inbound inquiries and generating leads through cold outreach.
  
  
• Expertise in managing a large volume of relationships with prospective candidates and moving them efficiently through the recruitment funnel.
  
  
• Self-starter with the ability to take initiative, adapt to changing demands, and stay ahead of recruitment targets.
  
  
• Keen attention to detail, ensuring all candidate qualifications, licensure, and clinical requirements are met.
  
  
• Proficient in using CRM software (Salesforce preferred) and lead generation tools (e.g., Sales Navigator).
  
  
• Excellent communication skills, both verbal and written, with a professional and positive attitude.
  
  
• Strong organizational and time management skills, able to prioritize recruitment efforts effectively.
  
  
• Experience in a fast-paced, high-growth environment where adaptability and resilience are essential. 
  
  
• Additionally, we expect all team members to effectively leverage modern AI technologies as part of their everyday workflow, and to continuously adapt as new tools emerge. Familiarity with job-relevant AI platforms such as Gemini, ChatGPT, Claude, GitHub Copilot or other industry-standard AI productivity tools is expected and considered essential for success at this company.

Our Benefits 

The anticipated base salary for this role is $53,000, with total on-target earnings (OTE) ranging from $62,000 to $75,000. This role may be eligible for equity.

As leaders in redesigning behavioral health, we walk the walk with our employees' benefits. We want the experience of working at SonderMind to accelerate people’s careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their lives and work.

Our benefits include:

• A generous PTO policy, with a minimum of three weeks off per year
• A holiday schedule that follows standard U.S. holidays
• Free therapy coverage benefits to ensure employees have access to the care they need (must be enrolled in a qualifying medical plan to participate)
• Competitive Medical, Dental, and Vision coverage, with plans to meet every need — including HSA (with $1,100 company contribution) and FSA options
• Employer-paid short-term disability, long-term disability, life & AD&D, plus coverage of the salary difference for up to seven weeks of short-term disability leave (after the required waiting period)
• Eight weeks of paid Parental Leave; if the parent also qualifies for STD, this benefit is in addition, allowing for 8–16 weeks of paid leave
• 401(k) retirement plan with 100% match on up to 4% of base salary, immediately vested
• Join teammates from across the country at our annual company gathering
• Company shutdown between Christmas and New Year’s
• Supplemental life insurance, pet insurance, commuter benefits, and more

Application Deadline

This position will be an ongoing recruitment process and will be open until filled.

Equal Opportunity 

SonderMind does not discriminate in employment opportunities or practices based on race, color, creed, sex, gender, gender identity or expression, pregnancy, childbirth or related medical conditions, religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.