Sales Development Representative

Responsibilities include:

· Proactively generate new business through targeted outbound prospecting and lead development.

· Follow up on direct shipments to identify upsell opportunities and strengthen long-term customer relationships.

· Manage inbound enquiries relating to orders, pricing, availability, and order status.

· Identify and execute cross-sell and upsell opportunities across Rockland’s antibody and immunochemistry portfolio.

· Deliver responsive, solution-focused customer support, recommending appropriate products to meet technical requirements.

· Accurately record, manage, and update all customer interactions, opportunities, and pipeline activity within the CRM system

· Build and maintain in-depth knowledge of Rockland’s product range, applications, market trends, and competitive landscape.

· Support marketing initiatives by distributing relevant collateral to customers and channel partners.

· Represent Rockland at industry trade shows and scientific conferences to generate leads and support brand visibility.

· Maintain and manage customer contact data to support Sales Account Manager prospecting and pipeline development.

Qualifications:

· Experience in a science related environment preferred

· Availability to travel 20% of time

· Must have ability to use MS Word, MS Excel, and other MS Office applications

· Results-oriented, self-paced, and self-driven

· Consistent record of achieving and exceeding goals

· Excellent verbal/written communications skills

· Outstanding problem-solving skills

· Ability to work independently, as well as within a team environment

Education:

· Bachelor’s degree or equivalent education experience