About Tekmetric

Tekmetric is the all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better.

Built by a shop owner and shaped by the needs of the industry, Tekmetric brings together innovation, real-world experience, and a thriving community to help shops thrive - not just survive. From running a shop, to securing payments to engaging customers, our platform simplifies operations so shop owners can focus on what really matters: delivering exceptional service, earning trust, and growing sustainably.

Officially founded in Houston in 2017, Tekmetric has grown from a single shop’s vision to the industry’s leading solution - all by staying true to our values of transparency, integrity, innovation, and a service-first mindset.

But we’re not just building software. We’re building a movement. We’re empowering repair shops to rise above the daily grind, create meaningful connections with their customers, and lead the industry forward - one interaction at a time.

Come build with us. Join the journey. Shape the future of auto repair.

Working the Tekmetric Way

At Tekmetric, we’re building a culture where winning matters - not for ego, but because when our customers win, we win together.

We move fast, stay curious, and take full ownership of our results — no excuses, no finger-pointing. If you thrive in ambiguity, take initiative, and view honest feedback as fuel for growth, you’ll feel right at home here.

We’re direct but respectful, ambitious yet grounded, and collaborative at every level. Everyone leads through impact and is encouraged to speak up, share ideas, and challenge assumptions (even your manager’s). This is a place for builders, not bystanders.

Success here takes focus, follow-through, and a willingness to roll up your sleeves — but if you’re driven by meaningful work and real results, it’s deeply rewarding. You’ll join a team that cares about the work, supports one another, and takes smart risks to achieve bold goals. Be yourself, stay mission-focused, and you’ll thrive. If that energizes you, we can’t wait to meet you.

Where We Work: At Tekmetric, great work can happen anywhere — but great teams are built through intentional connection. Our hybrid model means no role is fully remote, offering flexibility while strengthening collaboration and alignment. We host team and company-wide offsites throughout the year to deepen connection and reinforce shared goals. Attendance is expected and fully supported.

What You'll Do
The Sales Development Representative for our Payments Team is responsible for driving adoption of Tekmetric Payments within our existing customer base. This role focuses exclusively on engaging current Tekmetric users who have not yet activated our integrated payments experience. You will contact shops, share the operational value of switching to integrated payments, qualify interest, and book attended demos with our Payments Specialists.

You will manage a list-based outbound motion and work closely with the Payments team to prioritize accounts based on usage and readiness signals. This role requires a strong understanding of merchant services, excellent customer empathy, and the ability to operate in a new and evolving sales motion. Success will come from delivering high quality customer interactions and driving consistent attended demos that support expansion revenue.

Key Responsibilities:

Contact existing Tekmetric customers to educate them on the integrated payments experience and drive demo attendance
Manage a high volume of outbound calls and Outreach sequences using a prioritized list provided by Payments leadership
Book attended demos with Payments Specialists and ensure clear, accurate handoffs
Maintain clean and detailed records in Salesforce for every account touch
Support the customer journey by following structured outreach, reminders, and follow ups
Provide insights from conversations to improve targeting, messaging, and activation workflows
Collaborate daily with Payments Specialists, Fintech leadership, Demand Gen, and Sales Development
Ensure every customer receives a positive and consistent Tekmetric experience
Assist with onboarding coordination for shops that self sign up for integrated payments

What You'll Bring

Minimum of 2 years experience in payments sales, merchant services, or sales development
Strong understanding of outbound sales motions in a quota environment
Proven ability to handle objections with shop owners and decision makers
Excellent communication skills with a customer first mindset
Strong organizational skills and ability to manage a high volume book of business
Experience using Salesforce or equivalent CRM
Ability to collaborate cross functionally with Sales, Operations, and Fintech

Preferred Qualifications

Experience selling or supporting merchant services or fintech solutions
Ability to read and understand merchant statements
Experience calling into an existing customer base

What Success Looks Like

75 outbound dials daily
Consistent delivery of attended demo targets
Strong conversion from conversation to scheduled demo
Clean Salesforce data and complete Outreach sequence adherence
Positive feedback from Payments Specialists on handoff quality
Demonstrated ability to engage customers with empathy and accuracy

Why You'll Love Working With Us

Health & Wellness That Have You Covered:

Enjoy the flexibility of remote work
Competitive base salaries that reflect your value.
Generous Paid Time Off, because we know you do your best work when you're well-rested.
Support for every stage of life—with paid maternity, parental bonding, and medical leave for you or your loved ones.
Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage. For employee only, we offer plans that cover 100% of premiums and we cover 50% of costs for families.
Prioritizing your mental health: get free, confidential counseling through our partnership with BetterHelp.

Investing in Your Future (and Present):

401(k) Retirement Savings Plan with 100% employer match on contributions up to 6% - so your future self will thank you.
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) to make your money go further.
Life and Accidental Death & Dismemberment (AD&D) Insurance for added peace of mind.
Wellness on your terms: get up to $60/month toward fitness, mental health, or almost anything that helps you feel your best.
After one year of employment, enjoy a $300 home office setup bonus to help make your space work for you.
Keep growing with support for continuing education - we’re invested in your development.

Most importantly, we have a stellar team of coworkers, a really cool office, and lots of fun activities!

Tekmetric is an equal opportunity employer. We hire hard working individuals, regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Sales Development Representative, Payments

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