Sales Development Representative

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. 

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team that includes its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

The Position

OpenTable's Sales and Restaurant Services teams are dedicated to improving restaurants’ revenue potential by utilizing best in brand front-of-house management and online reservation technology. We are committed to helping our customers get the most out of our products, and we’re looking for a strategic-minded, willing to take action, and driven Sales Development Representative to join our team. You will be part of a team of intelligent, passionate, and hardworking sales individuals who are intent on ensuring OpenTable's restaurant customers’ success and our dining customers’ enjoyment.

*This is not a sales position.*

In This Role, You Will

• Generate sales leads; Assist with sales prospecting on the phone to schedule appointments for Account Executives in their region.
• Implement lead generation programs as they are developed by the Restaurant Marketing team.
• Craft and distribute sales messages to restaurant prospects using traditional mailings and targeted email marketing.
• Provide general sales support to the Mexico sales team; Ensure lead hand-offs to Account Executives are successful and exceed customer expectations. Respond to requests from prospects for additional product information
• Keep management informed of all activity, including timely preparation of reports
• Some travel required for market research and sales initiatives, as well as organizing, preparing for and attending regional trade shows.

Please Apply If

• You are Customer First with an ability to Nurture trust and confidence with customers
• You understand and are capable of resolving current and future business needs - many times you exceed expectations by monitoring customer satisfaction
• You continuously look for opportunities to improve service, follows through, solicits and applies feedback, and builds/maintains positive relations
• You thrive on collaboration and partnership by demonstrating a commitment to team goals through attitude, contribution, & collaboration
• Your willingness to participate in a team shines through information sharing, openness to others' views, and accountability for own actions. Putting the success of team above own interest
• Creativity and Innovation are strong skills you possess through developing approaches & ideas to achieve goals, solve problems, improve performance
• You are receptive to new ideas, methods, technologies - comfortable taking calculated risks to accomplish goals, meets challenges, and question conventional methods.
• Grow with continuous improvement - Pursuing training & development while striving to continuously build knowledge, skills & abilities are in your DNA
• Seeks & applies feedback to improve performance, demonstrates urgency/persistence, continually seeks to improve processes/products/services.
• Fluency in English and Spanish both written and spoken.
• Successful telesales or call-center track record with a track record of exceeding objectives.
• Ability to multitask and work independently.
• Strong computer and social skills; excellent time management skills.
• Excellent PowerPoint and Excel skills.
• Strong communication skills, both written and verbal.
• Strong attention to detail.
• Experience with Salesforce.com preferred.

This role requires regular travel in the Mexico market, the United States and may require travel to Central America, South America, Caribbean and other countries. US Visa is required for this position.

Benefits and Perks

• Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and well-being:
• Company-paid therapy sessions through SpringHealth
• Company-paid subscription to Headspace
• Company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
• Paid parental leave
• Generous paid vacation + time off for your birthday
• Paid volunteer time
• Focus on your career growth:
• Development Dollars
• Leadership development
• Access to thousands of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• Christmas Bonus - 30 days
• 20 days of paid time off a year
• 25% vacation premium
• Private health, dental, and life insurance
• Monthly social events and happy hours

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.