Sales Development Representative (English)

About us

Founded in 2015 in Athens, Greece, Welcome redefines the way people travel by going above and beyond the commoditized transfer service and being the first company to deliver a complete, personalised, in-destination travel experience. From the moment a traveler arrives at a new destination, until their return journey home, Welcome accommodates all their travel needs, including transfers, sightseeing trips, and local information, in the easiest, friendliest, and most personalised way possible. Welcome's drivers are experts in the area and share their local know-how to make travellers feel at home wherever they are. The company has also introduced contactless rides, thorough cleaning protocols, and protective equipment to make every journey safe.

Being a travel tech startup, Welcome continues to grow and scale its operations and is quickly becoming a global category leader for in-destination travel services.

• One of the highest-rated global transportation companies with a rating of 4.9/5 stars.
• Expanded from 200 destinations last year to 350, achieving our ambitious 2024 growth target.
• Over 4,000 travel partners including 2,500 hotels, numerous vacation rentals, and travel agents, adding 50+ new ones every month.
• Over 2.5 million happy travellers every year.

⭐️ If you want to dive deeper into the awesomeness of Welcome's culture, click on this link to check our TikTok account.⭐️

The Team

We are a group of vibrant, diverse people who love travelling and never settle on quality. Each one of us didn’t join Welcome by chance and believes deeply in what Welcome is trying to achieve, so we work relentlessly to make that happen. We challenge common logic, focus on design, put simplicity and usability first, and create memorable experiences. We keep learning and exploring better ways to serve our community and grow personally and professionally in our respective fields. We stay humble along the way, with a “pay it forward” mentality, but with big and bold goals.

As a Sales Development Representative (English), you will act as the primary link between the Lead Generation team and the Account Executives. This role will focus on both engaging with inbound leads and qualifying their potential, and proactively reaching out to prospects via phone and email to generate interest in Welcome Pickups’ services. The SDR is responsible for engaging potential clients, qualifying their suitability, and scheduling virtual or physical meetings with Business Development Managers. By focusing on both inbound and outbound lead generation, the SDR plays a key role in expanding Welcome Pickups’ client base, including hotels, property managers, and travel agents, while supporting the scalability of the B2B sales pipeline.

Responsibilities

1. Lead Engagement and Qualification

• Contact inbound leads provided by the Lead Generation team promptly via email, phone, or other communication channels.
• Proactively contact pre-qualified leads provided by the Lead Generation team via phone and email.
• Introduce Welcome Pickups’ services, conduct discovery conversations, and build rapport with prospects.
• Qualify leads based on predefined criteria, such as business size, industry, and readiness to collaborate.

2. Appointment Scheduling

• Book virtual or physical meetings for Account Executives with qualified leads.
• Coordinate meeting times and ensure all relevant details are documented in the CRM system.
• Provide Business Development Managers with a detailed summary of the lead’s needs, challenges, and interests.

3. CRM and Workflow Management

• Log all lead interactions and updates in the CRM (HubSpot) with accuracy and consistency.
• Track lead progress and follow up with unresponsive contacts as needed.
• Use automation tools and workflows to manage communication and reminders.

4. Collaboration with Other Teams

• Partner with the Lead Generation team to ensure alignment on lead qualification criteria and feedback on lead quality.
• Work closely with Business Development Managers to refine messaging and ensure a smooth handover process.
• Share insights on lead behavior and trends to support strategy adjustments.

5. Continuous Improvement

• Analyze outreach and scheduling performance metrics to identify areas for improvement.
• Experiment with messaging, outreach techniques, and workflows to increase meeting booking rates.
• Stay informed about Welcome Pickups’ services and market trends to provide value in conversations with leads.

Requirements

• Bachelor’s degree in Business, Marketing, or a related field.
• Excellent written and verbal communication skills in English.
• At least 2 years of track record in B2B outbound sales and lead generation in the travel and/or technology (SaaS) industry as a sales development representative, business developer, sales executive, or a relevant role.
• Proficiency in HubSpot, particularly in managing sequences, lead generation tools, and sales automation technologies. HubSpot certifications are required.
• Analytical thinking & data-driven mindset with a strong ability to analyze complex data and make informed strategic decisions.
• Proven ability to drive sales processes from plan to close.
• Advanced interpersonal skills for building, developing, and managing relationships with partners.
• Self-motivated with the ability to work independently; strong sense of ownership.
• Familiarity with the travel & hospitality industry will be a great plus.
• Uncompromising attention to detail.
• Ace problem-solving skills.
• Excellent team player with strong leadership skills.
• A friendly and upbeat personality.
• Digital native: fluent in web and digital technologies.
• Exceptional communication skills and ability to work across groups and geographies.

Benefits

• Vibrant and fresh work environment
• Flexible work-from-home policy
• +4 extra PTO, supporting work-life balance and personal wellbeing.
• The tools you need to perform your daily tasks successfully
• L&D personal budget
• Private Insurance Plan
• +4 extra PTO days annually
• The unique opportunity to join “the next big thing” at ground level